Universal Music Group · 8 hours ago
Support Technician
New York, NY
Full-time
Hybrid
Entry, Mid Level
$50K/yr - $83K/yr
2+ years expUniversal Music Group is the world’s leading music company, committed to artistry and innovation. The Support Technician role involves providing professional support for technology and software within a global organization, focusing on diagnosing and resolving hardware and software issues while ensuring excellent service to clients.
Audio Recording and ProductionMedia and EntertainmentMusicPublishing
Responsibilities
Provide support by diagnosing and solving hardware or software faults and troubleshooting technology issues
Talking clients through a series of actions, either face-to-face, via telephone or via remote support tools, to help resolve issues or configure systems
Install and configure computer and VC hardware and software
Support the roll-out of new applications, tools, and services
Work with and provide support to other Global Tech and local IT teams
Video conferencing maintenance, setup, and support
Engage with vendor support as required
Follow standard procedures and written instructions to repair faults or set up computer systems and VC equipment
Maintain and update support information and actions in the Tech Ticketing system, including procedural documentation, knowledgebase updates and relevant reports
Moves and Changes: Ad hoc and Planned relocations of IT equipment
The ongoing update of additions, deletions, and movement of IT equipment asset registers for Hardware and Mobile Devices
Ability to work cross functional with the Global Service Desk team to help provide support and mentoring when needed
To carry out any other reasonable instruction as directed by the Support Tech Manager
Qualification
Required
Strong interpersonal skills and the ability to work effectively across all levels of the organization and handle each request with discretion, tact, diplomacy, and patience
Strong analytical / technical problem solving and troubleshooting skills across the wide range of technology
Strong knowledge of Windows operating systems and Microsoft Office Suite of products
Building and Configuring Computers using Microsoft SCCM/InTune/JAMF
Strong Mac and PC hardware troubleshooting and deployment skills
Strong software application installation/troubleshooting skills
Familiarity with installing and supporting various third-party software
Understanding of basic networking and network troubleshooting
Familiarity with AV and video conferencing standards, practices, and technology
Working knowledge of ServiceNow
Respond within agreed time limits to incidents and service requests
Work continuously on a task until completion (or escalating to another group where appropriate)
Manage multiple cases with changing priorities
Establish a good working relationship with customers and colleagues within Global Tech
Represent Global Technology with professionalism always demonstrating Global Technologies values
Strong oral and written communication skills
Comfortable working with both PC and Mac platforms across a variety of operating systems
Minimum 2 years' experience supporting multiple operating systems in a Microsoft Active Directory/0365 environment (medium to large office)
Previous experience of supporting Apple hardware and software including JAMF, MacBook, iMac, iPad, iPhone, Mac OS, iOS
Previously worked as part of a team, collaborating effectively with colleagues and team members across IT
Benefits
Comprehensive medical, dental, and vision coverage
Including 100% coverage for out-patient in-network mental health services
Fertility coverage for eligible medical plan participants
Wellbeing reimbursements for fitness classes, spa treatments, meal services, travel, and so much more (up to $720/year)
Student Loan Repayment Assistance and Tuition Reimbursement
401(k) with 100% immediate vesting on the first 5% of your contributions, plus an additional UMG contribution
Flexible Paid Time Off (PTO) for exempt employees
3-weeks PTO for non-exempt employees
2-weeks paid Winter Break
10 Company Holidays (including Juneteenth and Wellbeing Day)
Summer Fridays (between Memorial Day and Labor Day)
Generous paid parental leave for every type of parent
Company
Universal Music Group
Universal Music Group is a music-based entertainment company that offers music recording, publishing, and merchandising services worldwide. It is a sub-organization of Leviy Publishing.
10001+ employees
H1B Sponsorship
Universal Music Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (19)
2024 (24)
2023 (14)
2022 (22)
2021 (18)
2020 (19)
Funding
Current Stage
Public CompanyTotal Funding
$8.65BKey Investors
William AckmanTencent
2023-06-06Post Ipo Debt· $802.31M
2021-09-21IPO
2021-06-21Secondary Market· $4.17B
Leadership Team
Devraj Sanyal
Chairman & CEO, Universal Music Group, India & South Asia; SVP Strategy "AMEA"
Timothy Xu
Chairman and CEO
Recent News
Digital Music News
2026-02-04
Music Business Worldwide
2026-02-03
Company data provided by crunchbase