Ironclad · 10 hours ago
Technical Support Engineer
New York, NY
Full-time
Hybrid
Entry, Mid Level
$99K/yr - $124K/yr
2+ years expIronclad is the leading AI contracting platform that transforms agreements into assets. The Technical Support Engineer will be responsible for providing exceptional customer support, troubleshooting product issues, and collaborating with cross-functional teams to enhance the customer experience.
Enterprise SoftwareLegal TechManagement Information SystemsSaaS
Responsibilities
Provide responsive and exceptional support to new and existing customers via email and phone
Evaluate, troubleshoot, replicate and document product bugs for further escalation to Engineering
Work cross-functionally with Customer Success Managers and Legal Engineers to create an exceptional post-deployment customer experience
Identify and author knowledge base articles for product features and FAQ's and how-to
Leverage your customer interactions to help improve product roadmap and customer experience
Develop and document best practices for support process improvements and triaging of product feedback and enhancements
Qualification
Required
2+ years of experience in a customer service and/or technical support role
Strong technical aptitude and exceptional communication skills (written and verbal)
An empathetic mindset with the drive to advocate for our customers
Ability to appropriately prioritize and escalate customer issues
Excellent troubleshooting and deep analytical skills
Experience and desire to work cross-functionally
Team and goal-oriented. High output; low ego
Live chat experience
Basic knowledge of ServiceCloud or other customer service software
Benefits
100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at
Company
Ironclad
Ironclad is a contract lifecycle management platform used by companies to handle every type of contract workflow.
501-1000 employees
H1B Sponsorship
Ironclad has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (14)
2023 (21)
2022 (14)
2021 (13)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$334MKey Investors
Franklin TempletonBondY Combinator
2022-01-18Series E· $150M
2020-12-21Series D· $100M
2019-09-17Series C· $50M
Leadership Team
Daniel Springer
Chief Executive Officer
Sunita Verma
Chief Technology Officer
Recent News
salesforceventures
2026-01-13
Soma Capital
2026-01-07
Company data provided by crunchbase