TEKsystems · 13 hours ago
User Support Analyst - Provisioning
Madison, WI
Contract
Hybrid
Mid Level
$17/hr - $20/hrTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. The User Support Analyst will be responsible for supporting internal employees with authentication tasks, troubleshooting, and ensuring adherence to security protocols while maintaining a positive customer-centric approach.
Information Technology
Responsibilities
Making outbound calls to internal employees in support of authenticating related tasks and connections to the client's network
Working from a ticket list either project centric, proactive or reactive in nature
Using diligence and adherence to policy and general security protocol to support users with any ongoing functionality or application access/removal
Following a script, walking through processes, learning new ways, helping and supporting others, and driving for keeping said tickets moving and closing
Displaying a positive customer-centric personality while supporting users
Comfortably supporting groups ranging from a few to maybe 60 or more and working through setups, resets, general troubles, etc
Qualification
Required
Strong with Windows
SW
Active Directory
Password resets
Working a phone Queue
Positive customer centric personality
Ability to follow pre approved processes/scripts
Eager, willing, enthusiastic
Ability to speak to groups
Support
Troubleshooting
Windows 10
Customer service
Help desk support
Technical support
Application support
Phone support
Office 365
Hardware
Customer support
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase