TEKsystems · 8 hours ago
Desktop Support Technician
Minneapolis, MN
Full-time
Onsite
Mid Level
$23/hr - $30/hrTEKsystems is a leading provider of business and technology services, partnering with clients to accelerate transformation. The Desktop Support Technician will be responsible for triaging user issues, managing help desk tickets, and supporting computer systems in a manufacturing environment.
Information Technology
Responsibilities
Triage user issues and requests
Respond to help desk tickets, telephone calls, email, and walk-up requests for support
Manage the tickets in the Help Desk ticketing system
Identify, research, and resolve IT problems
Troubleshot and maintain computer systems connected to production equipment
Configure and deploy user hardware
Support and comply with the company Quality System, ISO, and medical device requirements
Read, understand, and follow work instructions and standard work
Participate in required company meetings
Maintain an organized work area (5S)
Participate in the Operational Excellence Program
Complete all other work duties as assigned
Ability to work in a manufacturing environment
Qualification
Required
Associate degree in an IT--related field or relevant work experience
Experience in support a technical environment in a help desk capacity
Microsoft Office awareness (Outlook, Word, Excel, PowerPoint)
Clear and effective verbal and written communication skills
Attention to detail
Organizational skills
Ability to work in a fast-paced team environment
Ability to prioritize and multitask
Ability to lift 50 lbs
Preferred
Bachelor's degree in Computer Science or related IS field
Experience with ERP, CRM, and other Business Systems
Continuing Education; including participation in local chapters, associations, and/or organizations
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase