TEKsystems · 6 hours ago
Technical Support Specialist (Level 1 And 2)
Sterling, VA
Contract
Onsite
Entry, Mid Level
$30/hr - $40/hrTEKsystems is a leading provider of business and technology services, and they are seeking a Technical Support Specialist for their Dulles office. This role involves providing hands-on technical support to onsite and remote users, ensuring efficient resolution of technical issues within the desktop computing environment.
Information Technology
Responsibilities
Provides level 1 and level 2 tech support to local and remote offices
Provides support via walk-up, phone, chat, or email
Resolves all first and second level support requests
Documents incidents and problems in Zendesk (moving to Halo) and escalates issues to the appropriate teams when required
Serves as the technical liaison to all users company wide, able to resolve technical issues within the desktop computing environment
Trains users on how to use hardware and software where necessary
When down time, which is rare, documents new procedures and processes within technician knowledgebase
Qualification
Required
Demonstrated experience resolving level one and two technical issues in a M365 cloud environment
Experience with Windows 10/11 devices joined to Entra ID (formerly Azure AD)
Familiarity with Microsoft 365 apps like Outlook, Word, Excel, PowerPoint, and Teams
Experience with Exchange Online for email
Knowledge of OneDrive for Business and SharePoint Online for file storage and collaboration
Experience with Microsoft Teams for chat, meetings, and calls
Familiarity with Intune for device management and compliance
Knowledge of Defender for Endpoint for security
Familiarity with ITIL, Hardware Life Cycle Management, Change Management, Incident Management
Strong understanding of troubleshooting techniques and experience with remote troubleshooting tools
Ability to assist users with connectivity issues, ensuring they can access network resources and the internet
Ability to identify and resolve issues related to DNS and DHCP
Ability to monitor the desktop environment using hardware and software tools
Strong interpersonal skills at all levels and ability to apply skills and techniques to solve problems
Excellent teamwork/collaboration skills
Ability to establish and maintain a high level of user trust and confidence and the ability to manage client expectations
Strong writing and speaking skills to explain technical solutions to both technical and non-technical individuals
Ability to work with minimal direction
Good at following established processes and procedures
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase