TEKsystems · 1 day ago
Technical Support Specialist (Level 1 And 2)
Sterling, VA
Contract
Onsite
Entry, Mid Level
$30/hr - $40/hrTEKsystems is a leading provider of business and technology services, seeking a Technical Support Specialist to support onsite users and provide remote assistance. The role involves delivering Level 1 & 2 technical support, troubleshooting issues, and training users on hardware and software.
Information Technology
Responsibilities
Deliver Level 1 & 2 technical support via walk‑up, phone, chat, and email
Resolve desktop, software, connectivity, and M365-related issues for local and remote users
Document incidents in Zendesk (transitioning to Halo) and escalate when needed
Act as the onsite technical liaison and trusted IT resource for all users
Train users on hardware/software and maintain internal knowledgebase documentation
Troubleshoot Windows 10/11, Teams, Outlook, OneDrive, SharePoint, Intune, and Entra ID issues
Support DNS/DHCP troubleshooting, network access issues, and endpoint security (Defender)
Collaborate with IT1 for hardware replacements—minimal hardware repair required
Provide remote support using GoToAssist and help manage a high‑volume ticket environment
Qualification
Required
Experience in delivering Level 1 & 2 technical support via walk‑up, phone, chat, and email
Ability to resolve desktop, software, connectivity, and M365-related issues for local and remote users
Experience documenting incidents in Zendesk (transitioning to Halo) and escalating when needed
Act as the onsite technical liaison and trusted IT resource for all users
Ability to train users on hardware/software and maintain internal knowledgebase documentation
Experience troubleshooting Windows 10/11, Teams, Outlook, OneDrive, SharePoint, Intune, and Entra ID issues
Support DNS/DHCP troubleshooting, network access issues, and endpoint security (Defender)
Collaborate with IT1 for hardware replacements—minimal hardware repair required
Provide remote support using GoToAssist and help manage a high‑volume ticket environment
Ability to handle a high volume of tickets (~2,000 tickets/month)
Ability to assist users with PC setup, crashes, printer mapping, password resets, performance issues, and virtual desktop troubleshooting
Availability to work onsite in Sterling, VA during the hours of 7–4 or 8–5
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
Founded in 1994
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase