inforcer · 12 hours ago
Junior Implementation Manager - USA
17777 Center Ct Dr S, Cerritos, 90703, US
Full-time
Hybrid
New Grad, Entry LevelInforcer is a leading provider of innovative solutions in the cybersecurity sector, focusing on enhancing efficiency and security for their clients. They are seeking a dynamic Junior Implementation Manager to support the onboarding of new MSP partners, organize training sessions, and maintain documentation while ensuring high levels of client satisfaction.
Cloud ManagementInformation TechnologySoftware
Responsibilities
Plan, book and co-host client facing webinars to increase their knowledge of the inforcer platform as well as ad hoc topics
Organise, plan and support client facing classroom training sessions and assist the implementation team with delivery of sessions
Support the delivery of multiple implementation sessions, managing the project and client communications
Proactively updating & creating documentation, creating video content for internal training as well as customer facing; this includes staying up to date with latest feature updates to the inforcer platform
Apply technical knowledge to troubleshoot issues and provide solutions during the implementation process. Expanding Microsoft knowledge, and completing SC-900
Work closely with clients to understand their needs and ensure that our solution meets their expectations and business requirements
Ensure client satisfaction throughout the implementation process and upon its completion
Help drive improvements to onboarding processes and the overall client experience
Qualification
Required
Some experience as an Implementation Manager or project management would be advantageous
Strong project management and client communication skills
Previous experience in general administration is essential
High levels of organisation. Able to organise and plan busy implementation schedules
Proactive approach to problem-solving and continuous improvement
Strong ability to maintain technical documentation and process
Ability to thrive in a fast-paced, collaborative environment
Self-starter with the ability to make an impact quickly and drive self-accountability
Ability to meet deadlines, and maintain high attention to detail
Preferred
Technical expertise—particularly within the Microsoft stack
Expanding Microsoft knowledge, and completing SC-900
Experience contributing to video and educational content would be valuable
Benefits
Competitive annual leave allowance
Flexible working hours and hybrid/remote working options to support a healthy work-life balance
Regular Team Socials
Investing in Your Future
Inclusive Environment
Employee Recognition
Company
inforcer
Inforcer offers multi-tenant policy management with Microsoft 365, Azure, MEM, Intune, and Defender.
Founded in 2022
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$54MKey Investors
Dawn CapitalMeritech Capital Partners
2025-07-22Series B· $35M
2024-10-16Series A· $19M
Leadership Team
Jamie Daum
Co-Founder & CEO
Richard Thompson
Co-Founder and Commercial Director
Recent News
2025-11-27
2025-11-04
2025-07-26
Company data provided by crunchbase