TEKsystems · 10 hours ago
Customer Service Support
Minneapolis, MN
Full-time
Hybrid
Entry Level
$20/hr - $24/hr
2+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Customer Service Support Specialist for their Interventional Urology department. This role involves fielding inbound calls and chats, providing customer service, and assisting potential patients with inquiries related to medical products.
Information Technology
Responsibilities
Responsible for high volume of inbound and outbound call, chat, and email activities
Effectively educate consumers, offer resources, answer questions, and resolve conflict/complaints
Communicate and work as a team with the Field Marketing Specialists and Market Development team to ensure excellent service
Meeting established inbound and outbound objectives and metrics
Accurately and thoroughly document each end user conversation in company systems per standard department procedures. Responsible for data quality, including self-audit work
Demonstrate a superior attitude and represent the Brand
Utilize available resources to stay current with company products and operations
Support Cross Functional needs
Other duties as assigned
Qualification
Required
HS Diploma
2+ years of professional experience
Computer, Salesforce CRM, and data entry experience
Excellent communication, investigation and listening skills
Self-motivated and able to remain focused independently
High level of enthusiasm drive and determination
Customer service skills
Ability to discuss intimate medical issues
Ability to learn quickly
Multi-tasking abilities
Excellent organizational abilities
Preferred
AS or BS Degree
1 to 3 years of customer service/call center experience, inbound and outbound
Bilingual Spanish
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase