TEKsystems · 8 hours ago
Desktop Technical Support
Fort Collins, CO
Full-time
Onsite
Mid Level
$15/hr - $20/hr
4+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Desktop Technical Support professional. In this role, you will deliver outstanding customer service while assisting users in Windows 10/11 environments and resolving technical issues in a high-volume setting.
Information Technology
Responsibilities
Deliver outstanding customer service via phone and email, assisting users in Windows 10/11 environments
Take incoming requests, log calls in the ticketing system, and resolve technical issues promptly to meet SLAs
Support remote customers using Citrix and troubleshoot remote access issues
Perform basic network administration tasks such as creating new users and resetting passwords in Active Directory
Provide hands-on troubleshooting for desktops, laptops, tablets, and mobile devices (Android, iPhone, iOS)
Configure and support Mac desktops and laptops, as well as resolving printer and peripheral issues
Qualification
Required
IT experience troubleshooting hardware, software, and connectivity issues
Strong desktop support skills for both local and remote customers
Expertise in Windows 10/11
Expertise in MS Office 365 (Outlook)
Familiarity in SLA-driven environments
Experience configuring Mac systems
Troubleshooting networking and wireless connectivity
Working with remote desktop and VPN technologies (such as Zscaler)
Knowledge of ticketing systems
Ability to troubleshoot printers and mobile devices
CompTIA A+ certification
4+ years of IT support experience
High School Diploma or GED
Ability to work onsite full-time
Strong communication and customer service skills
Benefits
Medical, dental & vision
401(k)/Roth
Insurance (Basic/Supplemental Life & AD&D)
Short and long-term disability
Health & Dependent Care Spending Accounts (HSA & DCFSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Health Spending Account (HSA)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
Morningstar.com
2026-02-03
2025-11-19
2025-10-29
Company data provided by crunchbase