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Desktop Support Technician jobs in United States
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TEKsystems · 1 day ago

Desktop Support Technician

TEKsystems is a leading provider of business and technology services, and they are seeking a qualified Desktop Support Specialist to support ongoing IT operations at Carl R Darnall Medical Center. The role involves providing Tier II/III desktop support, optimizing IT resources, and ensuring effective service delivery for various technology needs.
Information Technology
badNo H1BnoteSecurity Clearance RequirednoteU.S. Citizen Onlynote

Responsibilities

Providing analysis related to the design, development, and implementation of hardware/software products
Map network drives, install peripherals using remote access such as print drivers, changing software settings, and other basic level IT work
Able to accomplish administrative work such as, but not limited to, new user check-ins
Set up, maintain, troubleshoot, and repair PC’s, peripheral components, and standard software packages
Install Commercial of the Shelf (COTS) and Government off the Shelf (GOTS) software including but not limited to, MS Windows 10, MS Office, VPN software and other hospital specific software (normally for MS Windows)
Provide functional use recommendations related to software, hardware and network
Interact and negotiate with vendors, outsourcers, and other contractors to ensure desktop products and services are delivered
Performs other duties as assigned or required

Qualification

Desktop SupportTroubleshootingActive DirectoryServiceNowWindows 10Help Desk SupportTicketing SystemMicrosoft

Required

CompTIA A+ certification
CompTIA Security+ certification
Must be a U.S. citizen and able to pass a government Tier III background investigation
Active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to obtain an (Interim Secret, Interim Top Secret)
Desktop support experience
Help desk support experience
Troubleshooting skills
Experience with Active Directory
Experience with ServiceNow ticketing system
Experience with Microsoft Windows 10
Ability to lift up to 40 pounds
Ability to work outside the traditional work schedule and be on-call for emergencies

Preferred

Microsoft Desktop certification (MCSA Win10, MCTS, MCDST)

Benefits

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Company

TEKsystems

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At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,

Funding

Current Stage
Late Stage

Leadership Team

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Ryan Skains
Vice President, TEKsystems Global Services
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Company data provided by crunchbase