ADT · 1 day ago
Customer Service Monitoring Representative
Knoxville, TN
Full-time
Hybrid
New Grad, Entry Level
$17.50/hr - $19/hr
0+ years expADT is the #1 smart home security provider in the U.S., dedicated to helping save lives through innovative technology and services. The Customer Service Monitoring Representative plays a crucial role in monitoring alarms, dispatching authorities, and ensuring customer safety in response to alarm signals.
Cyber SecurityHomeland SecurityInformation TechnologySecuritySmart Home
Responsibilities
Monitoring and dispatching proper authorities for residential and small business alarms
Contacting appropriate responsible parties when alarms are received
Handling incoming alarm calls and placing outgoing calls to verify alarm activity
Dispatching the proper authorities and notifying responsible parties
Documenting alarm handling procedures within the alarm screens
Completing alarm processing in accordance with departmental procedures
Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs
Receiving inbound calls related to alarm call back inquiries
Qualification
Required
High school diploma or equivalent required
Minimum of six (6) months of customer service experience required
Ability to be licensed in multiple states
Technical aptitude, problem solving skills and ability to prioritize multiple items at once
Benefits
Healthcare benefits
401(k) plan and company match
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
Paid time off
6 paid holidays
Company
ADT
ADT is a security company that provides smart home solutions and business security.
1001-5000 employees
H1B Sponsorship
ADT has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (25)
2024 (42)
2023 (34)
2022 (40)
2021 (32)
2020 (20)
Funding
Current Stage
Public CompanyTotal Funding
$4.1BKey Investors
State FarmGoogle
2025-10-28Post Ipo Debt· $325M
2025-09-30Post Ipo Debt· $1B
2025-03-03Post Ipo Secondary
Leadership Team
Jim DeVries
Chairman, President and Chief Executive Officer
Jeff Likosar
President, Corporate Development and Chief Financial Officer
Recent News
2026-01-07
Company data provided by crunchbase