UPMC · 12 hours ago
Systems Analyst - Intermediate (End User Support/Telecommunications)
Pittsburgh, PA
Full-time
Hybrid
Entry, Mid Level
2+ years expUPMC is hiring an Intermediate Systems Analyst to join their HealthPlan Community Care Behavior Health IT department. The role involves providing analytical services, defining requirements, and maintaining computer applications/systems to meet client IT and business needs.
BiotechnologyHealth CareHospitalMedical
Responsibilities
Documentation: Complete documentation/flow charting of system builds and maintain team's existing documentation independently. Responsible for validating current documentation. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software)
Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve level 1 and level 2 support issues. Escalate level 3 support issues accordingly
Project Management: Create and contributes to project tasks and milestones. Update all project management and time tracking tools accordingly. Ability to take full ownership of a project
SDLC (System Development Life Cycle): Have an intermediate understanding of the application development life cycle. Ability to apply those principles to day-to-day work
Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times
Data Quality: Maintain data quality at all times
Vendor Relationships: Interact with vendors (technical issues, project initiatives) under the direction of more experienced team members as necessary. Assist with issue escalation where applicable
Report Writing/Analysis: Write, analyze and make modifications to reports either independently for basic requests or under the direction of more experienced team members for more complex requests
End User Training: Create and review existing training documentation. Facilitate high-level user training sessions independently
Process Improvement: Create and update processes. Ability to contribute to process improvement efforts
Application Upgrades and Implementation: Review and validate functionality of application upgrades and implementations. Report back on any problems. Identify new functionality and/or hardware requirements as assigned. Ability to create test plans
System Integration: Complete assigned tasks related to system integration. Validate testing. Ability to modify existing test plans
Communication: Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day to day work and projects
Interactions with Others: Successfully completes projects, tasks, and initiatives by embracing a team-first approach. Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts. Shows the ability to adjust and be flexible to change by adapting approach when necessary. Mentors less experienced staff
Self-Development: Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends. Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors
Performs in accordance with system-wide competencies/behaviors
Performs other duties as assigned
Typically has 2+ years' experience with modern technology and application support through education or practical experience
Highly driven and self-motivated to meet expectations
Ability to work independently and in a team-based environment
Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function
Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities
Additionally, this position may be required to maintain a standby status as part of a rotation within the team
This requires 24 hours per day, 7 days per week availability during the standby period
The frequency varies based upon the number of colleagues in the rotation
Qualification
Required
2+ years' experience with modern technology and application support through education or practical experience
Highly driven and self-motivated to meet expectations
Ability to work independently and in a team-based environment
Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function
Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities
Ability to maintain a standby status as part of a rotation within the team
24 hours per day, 7 days per week availability during the standby period
Preferred
Associates degree or above highly preferred
Preference for a technical degree
Experience with IT Security and/or Microsoft Power Platform is a plus
Experience with Cisco Voice Communication is a plus
Current or Past UPMC employee or contractor
Company
UPMC
UPMC is one of the leading nonprofit health systems in the United States. A $10 billion integrated global health enterprise headquartered
10001+ employees
H1B Sponsorship
UPMC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (7)
2023 (4)
2022 (7)
2021 (7)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$0.46MKey Investors
Appalachian Regional Commission
2024-09-18Grant· $0.46M
Leadership Team
Leslie Davis
President and CEO
Frederick M. Hargett
Chief Financial Officer
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