PNC · 13 hours ago
Technology Solution Center Analyst
Lakewood, CO
Full-time
Onsite
Mid Level
$44K/yr - $60K/yr
3+ years expPNC is a financial services company that values its employees as its greatest asset. The Technology Solution Center Analyst role involves providing first-line support and problem resolution for technology products and applications, ensuring a seamless experience for internal users.
BankingFinanceFinancial Services
No H1B
Responsibilities
Provides the first line of support and problem resolution for technology products and applications
Utilizes utilities and tools to provide remote technology support services for internal employee/contactor technology
Escalates issues to second and third level support teams through pre-determined directions or procedures
Resolves employee/contractor technology issues during point of contact
Partners with end-user and other analysts to resolve normal and unusual information system problems
Qualification
Required
Provides the first line of support and problem resolution for technology products and applications
Utilizes utilities and tools to provide remote technology support services for internal employee/contractor technology
Escalates issues to second and third level support teams through pre-determined directions or procedures
Resolves employee/contractor technology issues during point of contact
Partners with end-user and other analysts to resolve normal and unusual information system problems
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework
Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties
Typically requires 3+ years experience
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Associates
Preferred
Customer Solutions
Data Architecture
End Users
Problem Resolution
Technical Support
Call Center Technologies
Customer Support Operations
Hardware Infrastructure
Help Desk
IT Standards
Procedures & Policies
Problem Solving
Technical Troubleshooting
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
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