Salesforce · 14 hours ago
Senior Manager, Target Setting - Data Modeling - Dashboarding
Seattle, WA
Full-time
Onsite
Senior Level
$158K/yr - $217K/yr
6+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. We are seeking a Senior Manager of Target Setting, Data Modeling and Dashboarding to architect the technical framework for setting customer-centric goals and building the visualization layer for data analysis and reporting.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Design, build, and maintain the core analytical models that inform goal setting, using factors like customer segmentation, product usage data, and health scores
Develop and manage forecasting models to predict future performance against key goals, running deep-dive analyses to identify opportunities and mitigate risks
Manage the end-to-end technical process for setting and tracking Customer Success performance targets, ensuring data integrity and model accuracy
Monitor performance against goals and translate complex model outputs into actionable narratives and dashboards for senior leadership
Design and own the suite of level dashboards that track Customer Success performance, ensuring "one version of the truth" across the organization
Partner with Data Science, Product, and Analytics teams to integrate new data sources and continuously improve the technical framework of the goal-setting process
Qualification
Required
6+ years in a highly analytical role such as Data Analytics, Business Operations, or Data Science, with a track record of developing performance frameworks and predictive models
Expert-level proficiency in SQL for complex data extraction and manipulation is required
Hands-on experience building statistical and forecasting models in Python or R
Proficiency in dashboarding tools such as Salesforce CRM analytics and Tableau including experience with complex calculated fields, dashboard actions, and user experience design
Proven, hands-on experience developing predictive models from the ground up, with a strong understanding of statistical methods, machine learning concepts (e.g., regression, clustering), and time-series forecasting
Experience querying and working with large-scale datasets from enterprise data warehouses and CRM systems (Salesforce)
Exceptional ability to translate complex quantitative analysis into clear, actionable insights and strategic recommendations for technical and non-technical audiences
Strong business acumen with a deep understanding of SaaS business models, customer lifecycle management, and how to connect operational KPIs to financial outcomes
Proven ability to manage complex projects, thrive in a fast-paced environment, and manage multiple priorities simultaneously
Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels of the organization
High comfort with ambiguity and a proactive, problem-solving mindset
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Kendall Collins
CEO, GovCloud - Salesforce
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