Payabli · 4 hours ago
Customer Support Associate
United States
Full-time
Remote
Entry Level
$40K/yr - $50K/yr
1+ years expPayabli is a next-generation Payments Infrastructure and Monetization Platform designed for vertical software companies. As a Client Support Associate, you'll be the front line of the Client Support Team, providing exceptional service to clients and ensuring their needs are met through effective communication and ticket resolution.
Developer APIsFinancial ServicesFinTechPaymentsSoftware
Hiring Manager
Michael Jin
Responsibilities
Be the front line of the Client Support Team
Answer inbound support inquiries
Engage with clients via ticketing system
Ticket Resolution
Respond to and resolve inbound partner support tickets
Respond to and resolve inbound merchant support tickets
Triage, document, and escalate tickets to internal teams as necessary
Maintain SLAs and track status of all assigned tickets
Maintain customer records and changes
Contribute to external communication library
Identify common issues and collaborate with teams for resolution
Work closely with CSMs to ensure seamless handoffs and shared context
Work closely with Engineers/Technical Support teams
Work closely with Onboarding/Risk/Compliance
Qualification
Required
1+ year in a customer support, help desk, or IT support role or comparable customer-facing role
Problem-solving and written communication skills
Excellent communication and interpersonal skills, with an eagerness to communicate with clients and individuals daily
Experience with ticketing systems (Zendesk, Freshdesk, etc.)
Preferred
Exposure to financial software or payment systems is a plus
Benefits
Flexible PTO
Medical, dental, & vision insurance
401K
HSA
Pre-tax savings programs
Monthly education fund to spend on anything that enhances your skills or gets you one step closer to your passion goals
Company
Payabli
Payabli is a payments infrastructure and monetization platform that helps software companies integrate payments into their business models.
11-50 employees
Funding
Current Stage
Growth StageTotal Funding
$68.05MKey Investors
Fika Ventures,QED InvestorsQED InvestorsTTV Capital
2025-06-17Series B· $36M
2024-06-25Series A· $20M
2023-03-15Seed· $8M
Leadership Team
Joseph Elias Phillips
Co-Founder
Andrea Vega Montes
Executive Assistant to Founders
Recent News
2025-09-12
Refresh Miami
2025-08-26
Company data provided by crunchbase