GCI Communication Corp. · 22 hours ago
Performance Management Engineer I
1001 Northway Drive, Anchorage, AK, 99508, US
Full-time
Hybrid
Entry Level
1+ years expGCI Communication Corp. is a provider of critical services to Alaskans, and they are seeking a Performance Management Engineer I. The role involves proactive performance management and fault detection of network systems to ensure compliance with KPIs and SLAs, while collaborating with various teams to optimize performance.
Telecommunications
Responsibilities
Focus on service level agreements associated with proactive network monitoring, service level compliance, detecting problems and identifying trends
Gather and analyze performance metrics over time, forecast near term demands, identify over/underutilized resources and potential irregularities that may lead to failure or disruptions before service impact occurs
Identify trends in performance that may lead to failures to meet KPIs and/or SLAs, minimize future impacts, and identify internal service/systems/business owners responsible for problem resolution – escalating identified issues/potential issues as appropriate
Identify areas in the network that require Proactive Capacity management, develop solutions, and implement network improvements to those areas
Develop capacity forecasting skills and make recommendations on whether to proceed with carrier additions or utilize cell splitting to address capacity requirements
Use appropriate technology to improve processes and accuracy
Ensure all systems remain within performance compliance and identify over/under utilized resources
Proactively identify service quality degradations or disruptions before customer impact
Collect, trend, and map capacity and performance issues in network
Perform network capacity analysis, research, and resolution
Early in the phase, determine which performance tool related activities are required
Use technology to improve ticketing systems to support internal metrics, compliance with regulations, license, and ensuring accurate reporting
Use multiple data collection tools, devices, and techniques to gather network performance data then post processes and analyze the data
Qualification
Required
A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
High School diploma or equivalent
Bachelor's degree in Computer Science, Information Technology, or related field
Minimum of one (1) year of relevant experience in wireless telecommunications or related background
Demonstrated professional experience engineering HFC (Hybrid Fiber-Coaxial) networks in a cable or broadband environment
Strong working knowledge of DOCSIS standards, CommScope NXT, RF theory, and HFC plant design principles
Experience with CMTS/CCAP platforms and HFC monitoring and diagnostic tools
Strong verbal and written communication skills; able to accurately communicate technical information to non-technical audiences
Understanding of standard engineering concepts, design principles, and math calculations
Demonstrated and practical experience in design, drawings to include create and editing
Practical experience with configuration, performance testing tools, and a high degree of expertise in scripting, designing, running, and analyzing test results within a Telecommunications Network environment
Strong analytic, strategic, interpersonal, critical and creative thinking, problem-solving, and troubleshooting skills
Strong time management and ability to lean to plan and manage multiple phased complex projects on time and within scope
Knowledge of transport networks to include long-haul DWDM, submarine, terrestrial microwave, satellite, metro fiber, passive optical networks (PON), and packet networks
Experience using tools to analyze network traffic and assess network performance
Experience configuring and using packet capture technologies, including Wireshark and TCPDump
Knowledge of networks and fundamental layer 1, 2, 3 and 4 protocols, including IP, TCP, UDP, BCP, or MPLS
Proficient computer skills to complete job duties effectively
Excellent capability in using Microsoft Office tools: Excel, Word, Outlook, Visio, Teams, etc
Preferred
Experience within an operational engineering role in the telecommunications industry
CCT; CCNA; CC Specialist; CCNP; CISSP; CSEP; CQE, JNCIA or JNCP certification or equivalent
Telecommunications experience
Other relevant telecom industry or job specific certifications
Experience supporting large-scale or geographically dispersed HFC networks
Familiarity with DOCSIS 3.1 / 4.0, node segmentation strategies, and high-split or mid-split architectures
Industry certifications related to HFC, DOCSIS, or broadband network engineering
Preferred experience with NetScout, including nGeniusOne, InfiniStream, or Pulse, Gigamon or Riverbed, AppResponse or NetProfiler
Preferred experience with quantifying and analyzing network performance by facilitating the collection of large sets of network data, including telemetry, status, or flow
Preferred knowledge of voice and video protocols, including VoIP, RTP, SIP, SRTP, IP multicast, or RTMP
Company
GCI Communication Corp.
Hi, we’re glad you’re here! GCI is Alaska’s largest telecommunications provider.
1001-5000 employees
H1B Sponsorship
GCI Communication Corp. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Becky Windt Pearson
Senior Vice President, General Counsel, and Chief Administrative Officer
Daniel Brogan
VP Supply Chain & Chief Procurement Officer
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