Accylerate · 22 hours ago
Help Desk Analyst
Richmond, VA
Contract
Onsite
Mid LevelAccylerate is seeking an experienced Help Desk Analyst to support their client background check programs. The role involves interacting with employers to set up and maintain accounts, ensuring users have access to the employer ePortal, and performing various related duties.
Information Technology & Services
Responsibilities
Support client new job applicant background check and employment background check program
Interact with employers by email, telephone and other means to set up and maintain employer accounts
Determine if an employer is qualified to have a client account
Set up the account
Establish account users
Assist with getting users access to the employer ePortal
Update account information and user information
Perform other duties as assigned
Qualification
Required
Advanced computer skills
Ability to multitask
Ability to determine root cause of problems and implement solutions
Customer relations skills
Good verbal and written communication skills
Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)
Company
Accylerate
Accylerate, LLC.
Founded in 2021
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase