My IT Crew · 5 days ago
MSP - Support Engineer, PH
United States
Full-time
Remote
Mid Level
$10/hr - $12/hrMy IT Crew is a leader in the Managed Service provider space since 2016, striving for excellence in client satisfaction. They are seeking a Windows Support Engineer to assist with support, troubleshooting, system upgrades, and preventative maintenance for various technologies.
Information TechnologyRisk ManagementTask Management
Responsibilities
Support Windows 10 and Window 11 devices
Troubleshoot various printers and scanners from MFP Laser to Inkjet
Business class software for small and medium-sized businesses
365 account management
On-Prem and Azure AD account management
VOIP Phone systems
EFax troubleshooting
Network devices (Switches and Access Points)
On-Prem applications and services
File server permissions and architecture
Coordinate with the client daily to ensure expectation is managed
Positive client engagement
Maintain positive return on the CSAT survey
Coordination between client and vendor for incident resolution
Able to comprehend and follow SOP
Update SOP and team when processes change
Create new supporting documents for discoveries as they occur
Support documentation for downstream success
Review scheduled tickets, confirm tickets are scheduled according to; Client requested schedules, Priority, then total age of ticket
Adhering to scheduled tickets
Responding to customers on tickets assigned to them
Review their schedule
Ensure all tickets assigned to them have been responded to
Reply or call back on any newly assigned or customer-responded tickets
Check for tickets in "Remediation" status that they are the Owner of to complete all QA follow-up requests
Qualification
Required
A tech who delivers top-level customer support and enjoys helping people
A Proven executor – You know how to make things happen
No Ego - we are not looking for techs sitting on pedestals. We are looking for someone who is willing to help others move forward and drive our team's goals
Heavy internal documentation track record with the outcome of helping your teammates gain more knowledge
Strong experience in troubleshooting, configuring, and managing Microsoft technologies, primarily focused on Windows Servers, Group Policies, and Active Directory structure
Experience in troubleshooting, configuring, and managing DNS & DHCP in Microsoft Active Directory networks
Knowledge and experience with advanced networking principles
Experience in troubleshooting, configuring, and managing Windows file shares and permission ACLs
Demonstrated experience in networking and its concepts; ability to troubleshoot network issues and troubleshoot network devices such as Firewalls, Switches, and Wi-Fi
Hands-On experience with virtualization technologies such as Hyper-V
O365 experience
Remote Access Solutions
Remote Desktop / RemoteApps
Company
My IT Crew
Founded and Co-owned by Tobias Levi and Sol Niederman, who share 15 years of technical and business experience in small business and enterprise grade solutions. Professional Staffed by Microsoft & CompTIA Certified, Linux/Asterisk professionals with 10+ years of experience.
Founded in 2016
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tobias Levi
CTO
Adam Vogels
vCIO
Company data provided by crunchbase