Tillys · 16 hours ago
IS Help Desk Technician
Irvine, CA
Full-time
Onsite
Entry Level
$19/hr - $23/hr
1+ years expTillys is a leading specialty retailer offering casual apparel, footwear, and accessories for young individuals. They are seeking an IT Support Specialist to provide first-level technical support, troubleshoot hardware and software issues, and maintain smooth operations across their offices and stores.
E-Commerce
Responsibilities
Provide first level desktop support, phone support, remote tolls, and desk-side method
Respond in a timely manner to Trouble-Tickets submitted to the Call Center queue for support and ensure all trouble tickets are closed to quality standards
Undertake new installs of PCs/Macs, HP RP9 registers, Cisco phones, and peripheral POS/office equipment
Work with field techs providing guidance/instruction to resolve IT related issues in retail locations
Undertake office moves; single units or small/medium project based
Undertake simple patching and networking tasks
Undertake fault finding on all deployed office technologies, hardware, and software
Undertake Windows/MAC office product configuration and fault finding
Undertake Windows OS/Mac iOS configuration and fault finding
Maintain basic inventory level control, emphasizing cleanliness and organization of the storage area
Repair and troubleshoot damaged/returned office and POS equipment
Qualification
Required
Ability to learn quickly and apply knowledge
Working knowledge of corporate retail environment
Must be able to fulfill all Essential Duties and Responsibilities listed above
Ability to reprioritize projects frequently
Must have ability to multitask
Must lead by example
Must be punctual and work planned schedule
Must maintain a clean and organized work environment at all times
Volunteers willingly for additional responsibilities
Remain open and adaptable to change and new challenges for growth
Evaluate current methods and suggests alternative and/or improvement when applicable
Maintains exemplary degree of professionalism with all company employees
Ability to define problems, collect data, establish facts and use basic problem-solving skills
Proficient in use of Excel, MS Word, and other MS Office software
Able to effectively utilize basic office and POS equipment
Must Maintain a valid driver's license and reliable personal vehicle to travel to local store locations as needed (mileage reimbursed)
High School Diploma required
Preferred
1-2 years of Help Desk experience preferred
Ability to support Mac iOS in an enterprise environment is a plus
1–2 years of … experience preferred, ideally in a retail environment
Benefits
401(k) Retirement Plan – Save for your future with our company-sponsored plan
Health Coverage – Medical, dental, vision, life, and additional voluntary benefits
Employee Discount – In-store and online
Discount Programs – Save on travel, events, and more
Employee Sample Sales – Major deals on favorite brands
Wellness & Social Events – Fitness programs, parties, and team outings
Weekly Office Snacks – Stay fueled with stocked treats
Company
Tillys
Tillys is a leading specialty retailer of casual apparel, footwear and accessories for young men, young women, boys and girls with an extensive assortment of iconic global, emerging, and proprietary brands rooted in an active and social lifestyle.
Founded in 1982Irvine, California, USA
5001-10000 employees
H1B Sponsorship
Tillys has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2012-05-04IPO
Leadership Team
Erik Q.
Chief Information Officer
Recent News
2025-12-04
2025-12-04
Company data provided by crunchbase