Unicef CHAD · 1 day ago
Digital Impact Associate, GS6, Temporary Appointment (364 days), #00136112, Amman, Jordan Country Office, MENA
Jordan, PA
Full-time
Onsite
Senior Level
6+ years expUNICEF works in over 190 countries to save children’s lives and defend their rights. The Digital Impact Associate will perform a range of procedural activities in support of ICT, ensuring effective communication and support within the organization.
Non-profit Organization Management
Responsibilities
Providing first-level support that includes receiving, processing and logging service requests
Managing lifecycle of ICT incidents assigned to him/her in service management tool
Providing support in conferencing with ICT and audiovisual equipment as and when requested
Creating and assigning work orders
Maintaining and updating files (electronic and paper) and internal databases
Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment
Maintain mission critical assets related to connectivity, firewall, software and hardware updates and ensure lifecycle compliance
Provide inputs to emergency data telecoms preparedness and ICT-DR simulation testing - for BCP
Installing/upgrading, configuring (routine, standard) and maintaining systems, tools and equipment
Assisting in routine operation and monitoring of server systems
Providing second-level user support/troubleshooting
Extracting data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary
Performing backups of servers following standard backup procedures
Assisting in the generation of computer reports
Providing on-the-job orientation for users in the use of ICT systems
Providing direct support during cybersecurity incidents in the field office, including first response to identity and device compromise, containment actions, and support with recovery procedures in coordination with the Regional Focal points and Global Security Operations Function
Identifying sensitive or regulated data and supporting the implementation and maintenance of standard access controls within UNICEF-approved platforms (e.g., SharePoint, OneDrive, Teams)
Participating in routine reviews of digital access permissions and suggesting improvements based on the principle of least privilege
Supporting organizational cybersecurity awareness by monitoring completion rates of Information Security awareness initiatives (i.e. mandatory cybersecurity training) within the office, following up with users as needed
Liaising with regional cybersecurity focal points and global cybersecurity SMEs to report local risks and identify opportunities for improving user behavior and reducing human risk
Reinforcing good cybersecurity habits during ICT support interactions, such as password hygiene, phishing awareness, and device hardening practices
Supporting specialized ICT projects, focusing on the development and implementation of new systems and applications
Qualification
Required
Completion of Secondary education is required
Professional and/or university courses related to the field of work are highly desirable
A bachelor's degree from a recognized academic institution in a field relevant to the position may replace three years of related work experience
A master's degree may replace an additional two years
At least 6 years of relevant work experience in practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required
Solid knowledge of ICT infrastructure, including end-user hardware, operating systems, enterprise software, network environments, and common office technologies, with the ability to troubleshoot user-level technical issues
Experience in drafting clear technical and process documentation, deliver user orientations and system trainings, and translate technical concepts into user-friendly guidance
Experience in monitoring system usage and performance trends, supporting issue resolution with ICT teams, and providing conferencing and audio-visual (AV) equipment support for meetings and events
Proficiency in ITIL standards and service ticketing support (e.g. ServiceNow) is essential for efficient incident management and user assistance
Fluency in English and Arabic is required
Preferred
Experience working in an international organization, NGO, or UN system environment
Experience providing hybrid meeting and virtual conferencing support
Benefits
Paid parental leave
Breastfeeding breaks
Reasonable accommodation for persons with disabilities
Company
Unicef CHAD
UNICEF works in 190 countries and territories to protect the rights of every child.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase