Table Mountain Casino Resort · 12 hours ago
Host Ambassador FT
Friant, CA
Full-time
Onsite
New Grad, Entry Level
0+ years expTable Mountain Casino Resort is seeking a Host Ambassador to provide exceptional guest service and build loyalty within the Players Club. The role involves enrolling new members, promoting membership benefits, and enhancing the gaming experience for premium customers.
CasinoEventsGamblingGaming
Responsibilities
Effectively and accurately use Patron Management software as it pertains to enrolling new members and daily operation of the Players Club
Promote Players Club membership and offer detailed explanation of any and all benefits of the program
Analyze guest accounts to issue discretionary comps per established company policies and procedures. Introduce potential and/or identified VIP guests to VIP Hosts and Executive Hosts
Assist VIP and Executive Hosts during special events
Must be aware and have a thorough understanding of all casino promotions, giveaways, events and general casino information
Identify and establish prospective Players Club members and thoroughly explain the benefits of membership in Players Club
Must be knowledgeable of and be able to explain all games offered at Table Mountain Casino including table games, slot and video reel machines
Provides excellent customer service to enhance the gaming experience of premium customers
Issues complimentary for hotel and restaurants based on premium members play
Assists in addressing complaints and resolving player problems
Communicates upcoming promotional ideas/events to identified players
Promotes and enrolls premium members to the Players Club by being visible on the gaming floor during shift
Tracks guests play in Player Tracking system
Creates an environment that complements service
Responsible for participating in premium promotions
Contributes to a team effort and accomplishes related results as required
Performs other duties as required
Qualification
Required
High School Diploma or equivalent is required unless waived by Human Resources Management
Six (6) months of one-on-one customer service experience
Excellent interpersonal, guest service, communication, and problem-solving skills are required
Must be able to successfully pass a pre-employment drug/alcohol screen
Must be able to pass a background investigation
Must obtain and maintain gaming license
Knowledge of Player's Club program
Knowledge of basic accounting, math, and record keeping practices and procedures
Knowledge of proper spelling, grammar, punctuation, and basic arithmetic
Skill in supervising, training, and evaluating assigned staff
Ability to communicate effectively, both verbally and in writing
Ability to work all hours including weekends and holidays
Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds
Ability to establish and maintain professional relationships with co-workers at all levels
Ability to work independently and meet strict time lines
Ability to make solid decisions and exercise independent judgment
While performing the duties of this job, the employee may be required to sit for prolonged periods, walk and stand; use hands for dexterity of motion; stoop, bend, kneel or crouch, and have normal auditory, visual acuity, and verbal communications skills
The employee must occasionally lift and/or move up to 30 pounds
Must be able to work Nights, Weekends, and Holidays
Preferred
Bilingual in English/Spanish or English/Asian language a plus
Company
Table Mountain Casino Resort
Table Mountain Casino Resort provides gaming, dining, live entertainment, and event hosting with various guest services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Cameron Steinagel
Chief Executive Officer
David Brents
Chief Financial Officer
Recent News
The Business Journal
2025-12-13
The Business Journal
2025-10-24
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