Genesis10 · 20 hours ago
Operation Technician
United States
Full-time
Remote
New Grad, Entry Level
$24/hr - $30/hrGenesis10 is currently seeking an Operation Technician with our client Brightspeed located in Charlotte, NC. The role involves monitoring and maintaining the Broadband network, evaluating and managing trouble tickets, and providing Tier I support in a Network Operations Center environment.
Information ServicesInformation Technology
Responsibilities
Responsible for monitoring and maintaining the Broadband network
Evaluate, open/close trouble tickets and work the repair of network equipment/facilities with field operations, tech support and other work groups
Know equipment specific maintenance procedures and assist field ops in card swaps and equipment restoration
Work with minimal supervision in NOC environment
Communicate effectively with peers, other client centers, off-net providers and customers
Maintain excellent acknowledgement and response time to alarms and customer calls
Provide quality documentation of network failures and maintenance activity
Establish factual data to allow management and vendors to understand the problem and prevent recurrence
Analyze, diagnose, sectionalize, isolate, and resolve trouble situations
Manage and correlate multiple trouble reports
Communicate with internal customers and others in a repair situation
Provide Tier I support in platforms supported
Interact with all Tier repair teams
Initiate internal/external escalations, as necessary
Provide follow up and closure of assigned trouble tickets
Qualification
Required
Knowledge and experience in network architecture of Broadband / DLSAM network systems and configurations
Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems
Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite
Able to follow Methods of Procedure (MOPs), anticipate problems, and take corrective action proactively
Basic understanding of telecom, network topology and repair procedures
Preferred
Industry certifications (Business Management or Technical Certification)
Awards for operational or customer service excellence
Experience working as a technical support analyst/specialist
Experience working in a Network Operations Center
Basic understanding of Ethernet router / switch and ATM network equipment
Benefits
Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
Behavioral Health Platform
Medical, Dental, Vision
Health Savings Account
Voluntary Hospital Indemnity (Critical Illness & Accident)
Voluntary Term Life Insurance
401K
Sick Pay (for applicable states/municipalities)
Commuter Benefits (Dallas, NYC, SF and Illinois)
Company
Genesis10
Information Technology and Services
Founded in 1999
1001-5000 employees
H1B Sponsorship
Genesis10 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (68)
2023 (20)
2022 (2)
2021 (13)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Harley Lippman
CEO and Founder
Company data provided by crunchbase