TRDFIN Support Services Pvt Ltd · 23 hours ago
Help Desk Analyst
Chesterfield, VA
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expTRDFIN Support Services Pvt Ltd is seeking a Help Desk Analyst to support a background verification program that assists employers in assessing applicant and employee eligibility using criminal justice data. The role focuses on employer onboarding, account administration, and day-to-day service desk support.
AccountingConsultingSoftware
No H1B
Hiring Manager
Dinesh Kumar
Responsibilities
Set up and maintain employer system accounts
Validate employer eligibility for access
Create and manage user access to secure portals
Update account and user information
Provide email and phone support to employers
Troubleshoot account and access issues
Analyze problems and implement solutions
Maintain documentation and service records
Support additional administrative duties as assigned
Qualification
Required
Advanced computer proficiency
Strong multitasking ability
Root cause analysis and problem resolution
Data gathering and logical reasoning
Customer service excellence
Professional written and verbal communication
Microsoft Office expertise (Word, Excel, PowerPoint, Visio, Outlook)
Must reside in Virginia
Valid local driver's license required
8+ years relevant experience
Must work onsite 5 days/week
Must attend in-person interview
Must reside in the United States during assignment
Company
TRDFIN Support Services Pvt Ltd
Founded in June 2020 with the primary objective of providing specialized “Back Office Support” functions for Companies engaged in the business of Trade Finance; TRDFIN was selected as exclusive “Global Back Office Support Partner” by Euro Exim Bank Ltd.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase