Advanced Project Solutions (APS) · 1 day ago
Technical Support Specialist
Madison, WI
Full-time
Onsite
Entry, Mid Level
1+ years expAdvanced Project Solutions (APS) is seeking a Technical Support Specialist who will direct the installation, maintenance, and modifications of CCTV hardware and software systems. The role involves providing technical assistance and training to system users, while managing on-site timelines and deliverables for client projects.
Project ManagementSecurityTelecommunications
Responsibilities
Manages the on-site timeline and deliverables for requested client scope of work
Assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, DVR, NVR, Cameras, etc. on client’s premises
Monitors the Field Services Technician to verify correct system installation and operation
Responds to client inquiries concerning systems operation and diagnoses system hardware, software and operator problems
Instructs users in use of equipment, software and manuals
Works under general supervision with latitude for independent judgment
Displays moderate skills with high level of proficiency
Recommends or performs minor remedial actions to correct problems
Coordinates activities with help desks, network services or other information systems groups
Provides updates, status and completion information to manager, problem request tracking system (ARC), and/or users, via voicemail, e-mail or in-person communication
Directs the replacement of defective or inadequate equipment
Refers major hardware problems to service personnel for correction
Ability to read, analyze and interpret Job Specific SOW documents, technical procedures or governmental regulations. Ability to write SOW documents based on completed project drawings and product manuals
Qualification
Required
Associate's degree or equivalent from two-year college or technical school; or one to two years related field experience and/or training; or equivalent combination of education and experience in the CCTV Industry
Ability to define problems, collect data, establish facts and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Knowledge of Microsoft Word, Microsoft Excel Spreadsheet software and Auto CAD 2013 & Visio 2013 Design software
Company
Advanced Project Solutions (APS)
Rely on Advanced Project Solutions when you need a dependable, responsive project management team to deliver IT and security solutions on time and on budget.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Charles U.
Partner & Vice President
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