Indiana University Health · 9 hours ago
Customer Service Representative I
Indianapolis, IN
Full-time
Onsite
New Grad, Entry Level
0+ years expIndiana University Health is seeking a Customer Service Representative I to join their team. The primary responsibilities include processing referrals, responding to patient inquiries, and delivering high-quality customer service to patients and families.
EducationHealth CareHospital
Responsibilities
Process and manage internal and external referrals
Provide phone coverage and respond to patient inquiries
Deliver high-quality customer service to patients and families
Maintain a full and accurate clinic schedule
Respond to patient inquiries via telephone and email, determining appropriate resolution methods in alignment with patient needs and organizational guidelines
Coordinate issue resolution with internal departments as needed
Collect and document patient demographic and billing information for scheduling and database entry
Qualification
Required
High School Diploma or GED required; no prior experience necessary
Ability to type at least 30 words per minute
Working knowledge of computers and basic office technology
Strong communication and interpersonal skills
Excellent organizational and time‑management abilities
Compassion, kindness, and empathy when interacting with patients and families
Ability to multitask effectively in a fast‑paced environment
Preferred
Knowledge of medical terminology and medical coding
Company
Indiana University Health
Indiana University Health is an academic medical center and comprehensive healthcare system. It is a sub-organization of Indiana University Bloomington.
10001+ employees
H1B Sponsorship
Indiana University Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (140)
2024 (25)
2023 (15)
2022 (23)
2021 (11)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$1.19MKey Investors
Ball Brothers FoundationHealth Resources and Services Administration
2024-11-02Grant· $0.01M
2023-07-21Grant· $1.17M
Leadership Team
Jennifer Alvey
Senior Vice President and Chief Financial Officer
Kelly Whitaker
Program Manager (Supporting SVP/CFO)
Recent News
Inside INdiana Business
2025-12-18
Inside INdiana Business
2025-10-09
2025-09-22
Company data provided by crunchbase