Boeing · 11 hours ago
Mid Level Systems Engineer
Annapolis Junction, MD
Full-time
Onsite
Mid, Senior Level, Lead/Staff
$155K/yr - $189K/yr
9+ years expBoeing is a leading aerospace company committed to innovation and collaboration. The Mid Level Systems Engineer will provide help desk support, train users, and engage with the community while working with upgraded platforms to enhance user experience.
AerospaceIndustrial
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Provide community management and help desk support for users, including access issues, feature questions, and issue triage during core support hours
Serve as a resource on IC Spaces capabilities, configurations, and use cases for analysts, collectors, and other personnel
Train and brief users at all levels (working to senior leadership) through webinars, documentation, and live briefings
Actively engage communities by answering questions, monitoring discussions, and promoting constructive participation
Build, support, and improve community structures and groups; identify community owners and recommend structural or usability improvements
Capture, document, and communicate user requirements; submit, review, and provide feedback on enhancement and bug tickets
Maintain and update training materials, feature documentation, and release communications
Track and report community support metrics, help desk activity, and weekly/recurring program reports
Qualification
Required
9 Years of experience in Systems or IT related roles or a highly related field of work with similar scope and responsibilities
A Bachelor's degree may be substituted for 4 years of experience and a Master's Degree may be substituted for 6 years of experience
Active TS/SCI with CI Polygraph
Provide community management and help desk support for users, including access issues, feature questions, and issue triage during core support hours
Serve as a resource on IC Spaces capabilities, configurations, and use cases for analysts, collectors, and other personnel
Train and brief users at all levels (working to senior leadership) through webinars, documentation, and live briefings
Actively engage communities by answering questions, monitoring discussions, and promoting constructive participation
Build, support, and improve community structures and groups; identify community owners and recommend structural or usability improvements
Capture, document, and communicate user requirements; submit, review, and provide feedback on enhancement and bug tickets
Maintain and update training materials, feature documentation, and release communications
Track and report community support metrics, help desk activity, and weekly/recurring program reports
Preferred
Strong oral and written communication skills, including experience briefing and training diverse audiences
Self-starter and motivated learner with the ability to quickly learn new platforms, tools, and technologies
Knowledge of community management concepts and best practices
Familiarity with the Intelligence Community mission, intelligence cycle, or similar enterprise collaboration environments
Ability to troubleshoot issues, coordinate with stakeholders, and “firefight” service or platform problems
Experience engaging users in online collaboration platforms and moderating forums or communities
Proficiency with Microsoft Office tools
Basic, working knowledge (or ability to learn) HTML, CSS, and JavaScript to support simple page design and user assistance
Company
Boeing
Boeing offers commercial, defense airplanes, space, security systems, and global services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
CJ Nothum
CEO & Executive Communications, Senior Manager
Colton Engelke
CEO and Executive Communications
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