Maryland Oncology Hematology · 13 hours ago
Patient Scheduling Coordinator
Peoria Metropolitan Area
Full-time
Onsite
Entry Level
$16/hr - $25/hr
3+ years expMaryland Oncology Hematology is seeking a Patient Scheduling Coordinator responsible for managing high-volume inbound and outbound calls related to patient scheduling. This role requires exceptional customer service skills to ensure a smooth scheduling experience and involves coordinating with providers and other departments to support patient care.
Health CareHospitalMedicalOncology
Responsibilities
Answer and manage approximately 100 calls daily, including scheduling appointments, rescheduling, and handling inquiries
Schedule patient appointments for office visits, scans, labs, and procedures following established protocols
Communicate appointment details and instructions clearly to patients and internal staff
Document all call interactions and scheduling details accurately in the electronic medical record (EMR)
Coordinate with providers and other departments to ensure accurate scheduling and follow-up
Handle missed or changed appointments and ensure timely rescheduling
Maintain professionalism and compassion when dealing with patients, including those who may be upset or stressed
Support the scheduling team with administrative tasks as needed
Follow all legal regulations including HIPAA, and all company policies and procedures
Perform all other Scheduler duties as requested
Qualification
Required
High school diploma or GED (required)
Strong communication, problem-solving, and multitasking skills
Ability to work independently and as part of a team in a fast-paced environment
Preferred
3+ years of experience in a healthcare setting (preferred)
Familiarity with EMR systems and medical terminology
Benefits
Medical, dental, and vision insurance (multiple plan options)
Special wellness programs – Maven, HingeHealth, Livongo, Vitality, and Wondr
401(k) retirement plan with employer contributions
Company-paid life, short-term, and long-term disability insurance
Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
Paid time off and holidays
Employee Assistance Program (EAP)
Discounts through our Perks Program
Company
Maryland Oncology Hematology
Maryland Oncology Hematology is a community based healthcare institution specialized in research and treatment of cancer patients.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Weng
Partner
Recent News
Maryland Daily Record
2024-12-17
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