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Gigster · 3 weeks ago

Build & Release Support Engineer | CI/CD

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Gigster is a global technology services company that focuses on delivering large-scale cloud, data, and engineering solutions. The Build & Release Support Engineer role involves providing high-impact technical support for build, release, and CI/CD systems essential for developers to ship software efficiently. The position requires strong troubleshooting skills and the ability to manage multiple support requests simultaneously.

AnalyticsAppsSaaSSoftware

Diversity & Inclusion

H1B Sponsor Likely

Responsibilities

Manage Slack threads and tickets (roughly 50/50)

Triage build failures, broken pipelines, dependency issues, and configuration errors

Provide fast, accurate context before escalating

Handle multiple interactions in parallel without losing track

Diagnose complex build, packaging, or artifact problems independently

Investigate issues involving Maven builds, Java compilation, Docker images, Artifactory repos, Jenkins jobs, and Spinnaker pipelines

Provide structured guidance throughout incidents

Complete a thorough analysis before escalating

Gather all required details upfront to reduce back-and-forth

Produce clean, high-quality escalation tickets that downstream teams can act on immediately

Maintain and refine FAQs and internal documentation

Create problem–solution one-pagers for recurring issues

Document newly solved problems instinctively and thoroughly

Qualification

CI/CD tooling expertiseGit proficiencyBuild & Release engineeringMavenJava toolingTroubleshooting abilityUnix command-lineLinux command-lineScripting (Python/Bash)Container knowledgeSDLC understandingArtifact repository supportMonitoring toolsPrior SRE experienceClear communication

Required

Git proficiency

CI/CD tooling expertise (Jenkins, GitHub Actions, GitLab CI, etc.)

Build & Release engineering fundamentals

Maven and Java build tooling

Understanding of software supply chain lifecycle

Comfort supporting Artifact repositories (Artifactory, Nexus, etc.)

Experience with Spinnaker or similar deployment orchestration

Strong troubleshooting ability

Clear written and spoken communication

SDLC understanding

Unix command-line proficiency

Linux command-line proficiency

Scripting (Python/Bash)

Container knowledge (Docker/Kubernetes)

2–5 years in Build/Release Engineering, DevOps, SRE, or software development

Strong troubleshooting skills

Clear communication skills

Strong linux skills, scripting, Git, and containers

Solid Linux/Unix experience

Experience with build tools (Maven/Gradle), containers, and artifact management systems

Preferred

Monitoring tools (Prometheus/Grafana)

Prior SRE experience

Company

Gigster

Glassdoor3.6

Gigster is the first team intelligence engine, enabling software development teams to achieve 30% higher efficiency.

Founded in 2013

Austin, Texas, USA

11-50 employees

https://gigster.com/

H1B Sponsorship

Gigster has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2020 (1)

Funding

Current Stage

Growth Stage

Total Funding

$32.62M

Key Investors

RedpointAndreessen Horowitz

2024-03-26Acquired

2017-08-29Series B· $20M

2015-12-07Series A· $10M

Leadership Team

Andy Tryba

CEO

Cory Hymel

Head of Academic Partnerships

Recent News

Research and Markets

Freelance Platforms Market Report 2025-2030: Industry Growth Driven by Shift to Gig Economy and Technology Advancements

2025-04-23

EIN Presswire

Giggster Launches Renter Loyalty Program to Reward Creatives

2025-02-09

Spiceworks

Analyzing Engineering Performance to Create Data-driven Teams

2024-04-11

Company data provided by crunchbase