Shaw’s and Star Market · 10 hours ago
Service & Delivery Technician III
Randolph, VT
Full-time
Onsite
Mid, Senior Level
$24/hr - $31/hr
5+ years expAlbertsons Companies is at the forefront of the revolution in retail, seeking a Service & Delivery Technician III to support retail stores and backstage facilities in southern Vermont and New Hampshire. The role involves repairing devices, deploying new hardware, and providing IT support both on-site and remotely.
Consumer GoodsFood and BeverageRetail
Responsibilities
Support standard hardware platforms and systems installed throughout Safeway plants, distribution centers, district offices and retail locations
Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout & point of sale equipment
Provide network and remote connectivity (hardware/software) support
Installation of new hardware and software
Provide customers with IT support; meet goals for service level agreements
Interface with all Corporate IT groups for on-site support and technology resolutions
Adhere to repair standards and service levels established
Qualification
Required
High school graduate, AA/AS/BA/BS degree preferred or 3+ year's technical/training/hardware certifications preferred
Information Technology project implementation exposure with 5+ years' technical systems and 2+ years of technical support experience preferred
2+ years retail business experience preferred
2+ years' experience with retail store systems, technology systems and hardware preferred
2+ years' experience with installation and configuration of desktop and peripheral technology preferred
Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations)
Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding
Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications
iOS and Android knowledge
Self-checkout experience is preferred
Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions
Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization
Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision
Understanding of how hardware/software systems inter-relate
Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs
Must have a good, safe driving record. Must have a vehicle
Solid mechanical skills
Strong sense of urgency, business ethics, dependability and follow through
Flexibility to work a variety of shifts, day, evening and overnight in a 24/7 on call support capacity
Role requires travel, including overnight stays depending on business needs
Preferred
AA/AS/BA/BS degree preferred or 3+ year's technical/training/hardware certifications preferred
Information Technology project implementation exposure with 5+ years' technical systems and 2+ years of technical support experience preferred
2+ years retail business experience preferred
2+ years' experience with retail store systems, technology systems and hardware preferred
2+ years' experience with installation and configuration of desktop and peripheral technology preferred
Self-checkout experience is preferred
Benefits
$2000 Signing Bonus
Company
Shaw’s and Star Market
Shaw’s and Star Market boast a rich history rooted in the small towns and historical cities of New England.
10001+ employees
H1B Sponsorship
Shaw’s and Star Market has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (2)
Funding
Current Stage
Late StageRecent News
vermontbiz.com
2025-09-25
2025-04-23
Company data provided by crunchbase