Wells Fargo · 9 hours ago
Lead Product Manager - Home Lending Digital Customer Experience
San Antonio, TX
Full-time
Hybrid
Senior Level
$119K/yr - $206K/yr
5+ years expWells Fargo is seeking a Lead Product Manager to shape the future of their Home Lending digital experiences across mobile and web. This role involves owning the vision and roadmap for key digital experiences, leveraging customer insights and data to enhance the home lending journey for millions of customers.
BankingFinancial ServicesFinTechInsurancePayments
No H1B
Responsibilities
Own outcomes end-to-end: identify and shape opportunities and capabilities across a multi-quarter roadmap; sequencing work to maximize customer and business value
Lead discovery with HCD: map journeys, blueprint services, and run assumption tests to validate desirability, viability, feasibility, and usability before build
Turn insights into decisions: instrument experiences, define success metrics, and use data and digital analytics (e.g., Adobe CJA, Glassbox) to measure impact and guide the roadmap
Influence at the executive level: craft clear business cases, tell data-driven stories, and drive alignment on strategic investments
Lead across a matrix environment: partner tightly with Design, Engineering, enterprise Digital, and Legal, Risk, Compliance to ship solutions that are compliant, scalable, and customer-centric
Prioritize and deliver: maintain a crisp Jira backlog, balance long-term strategy with near-term value, and apply economic prioritization to focus teams on what matters most
Work smarter with GenAI: accelerate research, documentation, and synthesis to increase speed and quality of decision-making
Lead projects, teams, or serve as a mentor to less experienced staff
Qualification
Required
5+ years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Preferred
Outcome Ownership: Proven track record of taking full accountability for product outcomes, exercising autonomy to discover, validate, and prioritize the most impactful initiatives
Strategic Business Cases: Demonstrated ability to develop and justify robust business cases for strategic investments, clearly articulating ROI and alignment with enterprise goals
Product Discovery & HCD: Mastery of Human-Centered Design (HCD) and discovery techniques-specifically customer journey maps, service blueprints, and assumption testing-to independently navigate ambiguity and validate solutions
Digital Channel Expertise: Extensive experience managing complex web and mobile product experiences, with a deep understanding of platform-specific user behaviors and technical requirements
Matrixed Leadership: Expertise in leading through influence within a complex environment, effectively partnering with lines of business, enterprise digital teams, Legal, Risk, and Compliance
Data-Driven Storytelling: Proficiency in using data to tell a compelling story that drives executive decision-making; experience with digital analytics (e.g., Adobe CJA, Glassbox, or equivalents) is preferred
GenAI Utilization: Experience leveraging Generative AI (GenAI) tools to expedite the product development lifecycle, from accelerating market research and documentation to optimizing workflow efficiency
Agile Execution: Advanced proficiency in Jira for roadmapping and backlog management, with a sharp focus on balancing long-term strategic vision with near-term delivery
Benefits
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Company
Wells Fargo
Wells Fargo & Company is a financial services firm that provides banking, insurance, investments, and mortgage services.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-10-06IPO
Leadership Team
Charlie Scharf
CEO
Fernando Rivas
CEO of Corporate & Investment Banking
Recent News
2026-02-05
2026-02-05
2026-02-04
Company data provided by crunchbase