The University of North Carolina at Chapel Hill · 5 days ago
Technology Support Technician
North Carolina, United States
Full-time
Onsite
Entry Level
$19/hr - $19/hr
1+ years expThe University of North Carolina at Chapel Hill is a global leader in higher education known for its innovative teaching and research. The Technology Support Technician will provide service-oriented technical support and training to faculty, staff, and students, addressing a variety of hardware and software issues while collaborating with internal and external technical support groups.
EducationHigher EducationUniversities
Responsibilities
Provide service-oriented technical support and/or training to UNC School of Medicine faculty, staff, and students for a variety of hardware, software, operating systems and networks
Diagnosing and resolving customer problems either over the phone, via remote support tools, or in person
Perform complex troubleshooting in collaboration with internal and external technical support groups
Document work completed and contribute to technical projects
Provide support to further and achieve the goals and priorities established by the leadership of the School of Medicine
Qualification
Required
Graduation from high school and one year in the field of technology related to the position's role
Computer coursework may be substituted year-for-year for the required experience; or an equivalent combination of education and experience
Journey level requires an additional six months experience
Advanced level requires an additional one year of experience
Excellent customer service skills
Ability to work well in a team environment
Preferred
Advanced Microsoft Office 365 Skills
IT support experience in mixed environments, including Mac and Windows
Benefits
Professional training opportunities for career growth
Skill development and lifelong learning
Exclusive perks that include numerous retail and restaurant discounts
Savings on local child care centers
Special rates for performing arts events
Company
The University of North Carolina at Chapel Hill
Carolina’s vibrant people and programs attest to the University’s long-standing place among leaders in higher education since it was chartered in 1789 and opened its doors for students in 1795 as the nation’s first public university.
10001+ employees
H1B Sponsorship
The University of North Carolina at Chapel Hill has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (165)
2024 (143)
2023 (100)
2022 (133)
2021 (83)
2020 (89)
Funding
Current Stage
Late StageTotal Funding
$48.57MKey Investors
SECU FoundationCDA FoundationNorth Carolina Biotechnology Center
2024-07-19Grant· $1M
2024-03-18Grant
2023-02-16Grant· $0.11M
Leadership Team
Judith Cone
Retired Vice Chancellor for Innovation, Entrepreneurship and Innovation as of April 1, 2021
Michael Williams
Network SEcurity Team Lead
Recent News
Morningstar.com
2025-09-20
Company data provided by crunchbase