State Street · 4 days ago
Global Front Office Support Lead, Managing Director
Boston, Massachusetts
Full-time
Onsite
Director/Executive
$170K/yr - $252K/yr
15+ years expState Street is a global leader in investment management, helping institutional investors manage risk and drive performance. The Global Front Office Support Lead will oversee a global team to deliver seamless Front Office services, ensuring operational excellence and enhancing client outcomes while driving strategic initiatives.
BankingFinanceFinancial Services
Responsibilities
Set and execute the global strategy for Front Office Support (FOS) and operational readiness, aligning with organizational priorities such as growth, risk management, and client retention
Manage strategic relationships with CRD leadership globally, focusing on collaboration and issue resolution to reduce friction for clients and internal teams
Drive initiatives to standardize global operating procedures and risk profiles, ensuring consistency and compliance across regions
Lead workforce optimization initiatives, including capacity planning, talent mix alignment, and global resourcing strategies to maximize efficiency and support transformation goals
Collaborate with senior stakeholders, external partners, and clients across regions to deliver best in class operational support and foster cross functional alignment
Act as the primary global escalation point for Alpha clients, FOS teams, and AOIA senior functional management, ensuring timely resolution of complex queries
Oversee client onboarding and migrations, ensuring operational readiness and alignment with Alpha’s roadmap and global standards
Coordinate BAU issue resolution across Front, Middle, and Back Office, ensuring OMS (CRIMS) and IBOR and/or investment accounting accuracy through working with Portfolio Health counterparts globally
Globally responsible for managing broker configurations, user settings, and trading defaults within CRIMS trading software
Lead investigations and coordinate global teams for timely query resolution, leveraging tools such as Salesforce and IMT to track metrics and demonstrate service quality
Monitor and manage risk exposure, ensuring adherence to internal policies and regulatory requirements
Consolidate and standardize global Standard Operating Procedures (SOPs) and risk profiles to ensure consistency, compliance, and operational resilience across regions
Support internal and external audits, compliance reviews, and regulatory reporting, maintaining robust documentation and governance frameworks
Champion transformation initiatives to improve service quality, cost efficiency, and scalability both pre and post client migration
Leverage and drive advanced technologies, including AI tools, to drive process automation, workload optimization, and operational resilience
Lead and develop a high-performing global team, fostering a culture of accountability, continuous improvement, and professional growth
Drive workforce optimization, including capacity planning, talent mix alignment, and owning footprint and location strategy to ensure optimal global resource deployment and cost efficiency
Qualification
Required
Hands on front office expertise with Charles River Investment Management System (CRD/CRIMS), Alpha Data Platform (ADP), IBOR/investment Accounting (RKS), Salesforce, JIRA, and Confluence for workflow, issue management, and documentation
Previous work experience on front office trading desks engaging with Portfolio Managers, Traders, and Desk Head/Head of Investment executives
Proficiency across other State Street (STT) platforms including GTM, SSCD, Cash HUB, D-HUB, ESP and TLM/PLM, with deep understanding of their integration into portfolio and operational workflows
15+ years of Investment Management trading and operational support experience
Relevant degree in Finance, Accounting, Business, Economics, Mathematics or similar field
Exceptional written and verbal communication skills; strong client-facing and presentation capabilities
Proven leadership and resource management expertise across global teams
Ability to lead through change and drive transformation
Proficiency in Microsoft Office, SQL coding, and accounting platforms
High technical aptitude, including the ability to understand system architecture, troubleshoot complex data and workflow issues, and partner with technology teams on enhancements and automation initiatives
Exposure to other leading Order Management Systems (OMS) such as Bloomberg (BBG) and similar platforms, with practical knowledge of trade lifecycle and front-to-back integration
Benefits
401K with company match
Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
Access to our Employee Assistance Program
Incentive compensation including eligibility for annual performance-based awards
Eligibility for certain tax advantaged savings plans
Flexible work-life support
Paid volunteer days
Company
State Street
State Street offers a range of financial services, including investment management, research and trading, as well as asset management.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$12.05B2025-10-23Post Ipo Debt· $1B
2025-04-24Post Ipo Debt· $2B
2025-02-06Post Ipo Equity· $750M
Leadership Team
Ronald O'Hanley
Chairman and Chief Executive Officer
R
Renee LaRoche-Morris
Senior Vice President, Chief of Staff to the COO; Head of CAO Services
Recent News
2026-02-04
2026-02-04
Company data provided by crunchbase