Scalence L.L.C. · 1 day ago
Merchant Services Implementation and Service Specialist
Naples, FL
Full-time
Hybrid
New Grad, Entry Level
$30/hr - $42/hrScalence L.L.C. is seeking a Merchant Services Implementation and Service Specialist to support onboarding in the Merchant Services industry. The role involves managing accounts, delivering service ticket requests, and improving internal processes while maintaining effective communication with clients and team members.
Information Technology & Services
Responsibilities
Manage accounts Deliver service ticket requests
Maintain internal reporting, organization, and ticketing system
Identify ways we can improve internal processes
Keep client demographics tracking up to date
Advanced problem-solving skills
Basic Math skills
Strong attention to detail and accuracy
Utilize effective time management skills, work effectively under pressure and set personal deadlines, while working with limited supervision
Proficient skills in Internet Knowledge/Base navigation, telephone, facsimile, copier, calculator, and other general office equipment
Experience with POS debit and credit terminal hardware and software preferred
Strong analytical, problem-solving, decision-making skills
Meet acceptable attendance and performance standards
Communicate effectively in both verbal and written formats with peers and customers, internal and external
Organize and prioritize multiple tasks and projects, work in a fast-paced environment and meet deadlines
Exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of personnel, partners, and vendors
Resolve specific client issues under tight time constraints
Handle confidential material appropriately
Answer calls, emails, faxes, and internal work orders in a queue-based setting and in accordance with service level expectations
Phone merchants, agents, partners, and other company related entities in accordance with policy and procedures
Both phone and email communication as well as data entry
Qualification
Required
Merchant Services Experience
Comfortable working in a fast-paced environment with shifting priorities and deadlines
Proficiency with CRM tools, ticketing systems, and basic data entry/documentation standards
Solid Client Office skill foundation
Experience/Desire to contribute to the broader goals of the organization beyond your immediate job description
Advanced problem-solving skills
Basic Math skills
Strong attention to detail and accuracy
Utilize effective time management skills, work effectively under pressure and set personal deadlines, while working with limited supervision
Proficient skills in Internet Knowledge/Base navigation, telephone, facsimile, copier, calculator, and other general office equipment
Strong analytical, problem-solving, decision-making skills
Meet acceptable attendance and performance standards
Communicate effectively in both verbal and written formats with peers and customers, internal and external
Organize and prioritize multiple tasks and projects, work in a fast-paced environment and meet deadlines
Exercise discretion and independent judgment in making decisions and interact effectively and positively with all levels of personnel, partners, and vendors
Resolve specific client issues under tight time constraints
Handle confidential material appropriately
Answer calls, emails, faxes, and internal work orders in a queue-based setting and in accordance with service level expectations
Phone merchants, agents, partners, and other company related entities in accordance with policy and procedures
Both phone and email communication as well as data entry
Preferred
Former processing company experience highly preferred - (For example: Client, World Pay, Heartland, Tsys, Kurv, Maverick, Merchant Industry, CGI experience with other ISOs or Card issuers)
Experience with POS debit and credit terminal hardware and software preferred
Ability to troubleshoot technical issues related to hardware, software, and network configurations
Experience working with customers in hospitality, retail, or restaurant environments preferred
Strong understanding of POS systems, payment processing, and hardware components (iPads, printers, PAX devices, KDS, network equipment)
Experience in software onboarding, technical support, customer success, or restaurant/retail POS implementation preferred
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase