InfoSight, Inc. · 16 hours ago
Technical Account Manager
United States
Full-time
Remote
Entry, Mid Level
$65K/yr - $85K/yr
2+ years expInfoSight Inc. is a leading provider of cybersecurity solutions, specializing in helping organizations protect their critical assets and data. The Technical Account Manager (TAM) will act as a trusted advisor for clients, providing strategic technical guidance and support to ensure they maximize the value of InfoSight's products and services.
Cyber SecurityInformation TechnologyIT InfrastructureRisk Management
Responsibilities
Prospecting: Daily use of cadences, including cold calling, emailing, and LinkedIn Sales Navigator. Responsible for weekly and monthly KPIs
Training: Educate customers on how to use our products and services effectively to meet their needs
Customer Relationship Management: Build and maintain strong relationships with customers, manage renewals, and identify opportunities for upselling services
Product Knowledge: Understand customers' workflows, setups, and goals to help them optimize the use of InfoSight's products
Sales Support: Collaborate with sales teams to refine the sales process, offering technical advice on product features
Technical Guidance: Deliver strategic guidance to customers, helping them achieve the maximum benefit from InfoSight's offerings
Problem Solving: Proactively identify and address technical challenges before they become major issues
Training Recommendations: Suggest appropriate training for customers or provide direct training when applicable
Qualification
Required
Minimum 2 years' experience working for an MSP/MSSP, SOCaaS or other IT Service provider
Minimum of 1 year of experience in account management, inside sales, pre-sales support or business development with proven verifiable experience
Working knowledge of MS Azure/M365, Windows-based Networks, Firewalls, Network Devices, MSSP operations and Cybersecurity Assessments
An understanding of Risk Management and Regulatory Compliance principles
Working knowledge of Microsoft Office Solutions, Salesforce and Salesloft helpful
Strong communication skills with the ability to engage in diplomatic and goal-focused conversations with clients
High emotional intelligence and empathy
Proficiency in monitoring customer activity, documentation and attention to details
Benefits
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Paid time off
Vision insurance
Company
InfoSight, Inc.
Founded in 1998, we bring over 25 years of experience delivering IT, security, risk management, and regulatory compliance solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Tom Garcia
President & CEO
Recent News
2025-07-16
Company data provided by crunchbase