ECU Health · 4 hours ago
Manager, End User Support
Greenville, NC
Full-time
Onsite
Mid, Senior Level
$92K/yr - $134K/yr
5+ years expECU Health is a mission-driven, academic healthcare system serving over 1.4 million people in eastern North Carolina. The Manager of End User Support is responsible for overseeing daily operations of regional support teams, managing budgets, and ensuring high levels of end-user satisfaction while collaborating with leadership to meet strategic goals.
Hospital & Health Care
Responsibilities
Responsible for the daily operations of ECU Health's three regional support teams and their supervisors
Responsible for budgeting End User Support operations, project implementations, operational support and contribute to maintaining/improving system performance and end-user satisfaction
Works as a key member of the leadership team to ensure that the overall End User Services department is meeting its strategic and operational goals and acts as a trusted advisor
Builds and maintains relationships with other Information Systems and business leaders to develop a clear understanding of business needs
Ensures cost-effective delivery of end user services to meet those needs and can respond with agility to changing business priorities
Collaborates with the Director of End-User Services, IT leaders and Project Management Office to ensure understanding of business cases
Ensures that the End-User Services and hardware will meet the business need
Recommends and oversees approved projects that expand, change, or improve End-User Support
Supports cross-departmental collaboration and internal communications with staff throughout the Information Services organization
Promotes a positive work environment that supports consistency and drives efficiency throughout the organization
Qualification
Required
Bachelor's degree- o higher-in Information Systems, Computer Science, Business, Engineering or other related discipline
5+ years of various experience in Information Technology
3+ years progressive leadership experience in an IS team with a strong operational background and proven track record of accomplishments in Information Services within a large, complex, multi-location organization or ability to demonstrate applicable qualifications
3+ years of experience negotiating with and managing partner relationships
Strong communication and interpersonal skills to effectively interact with all levels of management
Acute attention to detail and accuracy
Extensive experience working with IS vendors, suppliers, and managed services providers
Ability to bring insight, knowledge, best practices, and feedback to strategic discussions
Excellent presentation, communication, negotiation, and collaboration skills
Demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels
Strong leadership and organizational skills with the ability to adapt quickly to changing priorities
Ability to create and manage operational and capital budgets with appropriate reporting
Ability to work in a fast-paced environment
Strong leadership skills, personal drive, and ability to see projects through to execution
Identifies process improvement opportunities and communicates them to appropriate IT leadership
Adheres to the Code of Conduct and Mission and Value Statements
Demonstrated experience in establishing standard processes and managing performance to achieve key metrics
Ability to influence and coordinate cross-functional teams to achieve organizational goals
Strong analytical and problem-solving skills
Innovative thinker who can present understandable alternatives to both users and technical individuals
Ability to remain calm and productive in all situations
Proven experience in maintaining schedules, documentation, communications, and meeting deadlines
Proven experience or demonstrated capability in leading IS operations teams in complex environments
Preferred
Related certifications such as MCSE, MCSA, CompTIA A+, ITIL, etc. desired
Healthcare experience preferred but not required
Industry Certifications preferred but not required
Company
ECU Health
We come to work every day in order to help you and the 1.4 million people like you across eastern North Carolina.
10001+ employees
H1B Sponsorship
ECU Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (5)
2023 (3)
2022 (6)
2021 (8)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Brian Floyd
President and COO
Betsey Kirisits, PHR
HR Business Partner II
Company data provided by crunchbase