Prosperity Bank · 1 day ago
Floater Teller (Full Time) - Austin, Westlake
Austin, TX, US
Full-time
Onsite
Entry Level
1+ years expProsperity Bank is a financial institution seeking a Floater Teller to provide a variety of financial services across multiple locations. The role involves performing teller functions, customer service tasks, and maintaining strong professional relationships with clients while ensuring accurate and efficient service delivery.
BankingFinanceFinancial ServicesLending
Responsibilities
Assumes responsibility for the effective and professional performance of financial service functions
Presents and explains Bank services and products to clients and assists in meeting their financial needs including the following: opening, closing and maintaining all checking, savings, time deposits, IRA’s, safe deposit boxes and savings bonds
Answers questions and solves problems for clients by listening to problems, collecting data, securing answers
Assists clients with disputes involving Bank online, Master Money, ATM services or deposit accounts
Tele-consulting
Meets goals set on scorecard
Assumes responsibility for the efficient, effective, and accurate performance of Teller functions
Represents the Bank in a courteous and professional manner
Receives deposits in person or by mail
Receives loan payments in person or by mail. Properly computes interest
Processes cash advances, travelers’ checks, cashiers’ checks, money orders, government bonds, and similar transactions
Disburses cash or check withdrawals in person, by telephone, or by mail
Processes transfers
Opens and closes computer terminal accounts daily. Processes assigned cash and transactions and balances at end of day
Receives and processes payroll deduction starts, stops, and increases
Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly
Has no more than one proof error within a 30-day period
Follows Teller procedures consistently
Assumes responsibility for the effective and professional performance of financial service functions in the Call Center. (Lubbock Division only)
Assists customer with all inquiries involving checking, savings, certificates of deposit, IRA, loan, business, and trust accounts
Performs file maintenance and account changes as needed
Assist customers with Bank on Call, Bank online, and Debit/Tillie card services
Performs research needed to resolve customer account issues
Maintains files for each customer assisted
Researches and resolves problems with customer accounts
Meets goals set on scorecard
Other duties include working with wire transfers, interest rate inquiries, safe deposit boxes, error resolution, deceased customers, lost or stolen account related items or information and forged or fraudulent activity, and teller services
Assumes responsibility for establishing and maintaining effective, professional business relations with customers
Ensures that customers' requests and questions are promptly resolved
Operates online teller terminal. Provides in person, by telephone, or by mail, information that customers may authorize concerning their account status
Receives and processes new customer accounts and changes to existing accounts
Receives and processes changes of name, addresses, and other account information as needed
Maintains privacy of customer account information
Ensures that the Bank's quality reputation is maintained and projected
Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management
Assists area personnel as required
Keeps supervisor informed of area activities and significant problems
Completes required reports and records accurately and promptly
Attends meetings and training classes that may be held on weekday, evenings, and/or Saturdays
Assumes responsibility for related duties as required or assigned
Actively and professionally cross sells Bank services
Performs related clerical duties as needed
Ensures that work area is clean, secure, and well maintained
Performs research and NSF duties as needed
Qualification
Required
High school graduate or equivalent
Good understanding of financial services and products provided
Excellent knowledge of Teller policies and procedures
Understanding of customer bookkeeping procedures
Knowledge of Company products, sales policies, and procedures
At least one year of related experience required
Prior Banking experience required
Professional appearance and attitude
Ability to operate related computer applications and business equipment including 10-key and telephone
Solid math and bookkeeping abilities
Excellent communications and public relations skills
Well organized
Detail oriented
Willingness to assist others
Strong typing abilities
Regular travel to branch locations within the area and dependable transportation
Able to hear average or normal conversations and receive ordinary information
Using primarily just the fingers to make small movements such as typing, picking up small objects, or pinching fingers together
Movements frequently and regularly required using the wrists, hands, and/or fingers
Average, ordinary, visual acuity necessary to prepare or inspect documents or products or operate machinery
Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally
Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables
Ability to perform basic math skills, use decimals to compute ratios and percents, and to draw and interpret graphs
Ability to use passive vocabulary of 5,000-6,000 words; read at a slow rate; and define unfamiliar words in dictionaries for meaning, spelling, and pronunciation
Ability to write complex sentences, using proper punctuation, and using adjectives and adverbs
Ability to communicate in complex sentences, using normal word order with present and past tenses and good vocabulary
Preferred
Customer service and data entry experience preferred
Benefits
Mileage driven will qualify for reimbursement in accordance with the Banks Mileage Allowance Policy.
Company
Prosperity Bank
Prosperity Bank offers a variety of traditional loan and deposit products to its customers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aaron Shelby
DFW Area President
Mays Davenport
Director of Corporate Strategy
Recent News
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2026-02-03
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