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Sanofi · 10 hours ago

Associate Director, Account Management Training- Vaccines

United States

Full-time

Remote

Lead/Staff, Director/Executive

5+ years exp

Sanofi is an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. The Associate Director, Account Management Training will develop and execute training strategies for Account Managers and Health Information Technology teams, enhancing their skills in a complex customer environment.

Health CareLife SciencePharmaceuticalTherapeutics

Responsibilities

Create Longitudinal Account Management & Strategic Accounts training strategy and subsequent execution This consists of market knowledge (quality, finance, clinical, mergers & acquisitions, etc.), account management (value focused engagement, personas, executive presence, action planning, executive briefings, etc.), and engagement (marketing asset roll out, sustainment of all content and initiatives, market access, HIT, etc.)

Develop Health Information Technology (HIT) training strategy, plan, and execution

Reimagine and build “best in class” new hire training program for SAMs and DNAs that is differentiated by customer type in the complex large, organized customer environment

Become a certified facilitator of Value Focused Engagement (VFE) and trains new AMs and HIT & Data Strategist hires on VFE and integration of brand strategy in large, organized customers

Proactively identifies future opportunities for training to support SAMs, DNAs, FAMs, and HIT & Data Strategists

Develops digital training programs consistent with established best practices in adult learning principles

Identifies gaps in training plans and comes forward with actionable solutions

Strategizes with cross-functional departments (HS Solutions, Marketing, GTMC, Medical, Market Access, etc.) to develop a comprehensive training plan to be used with both existing and new Account Managers

Work directly with GTMC partners to ensure relevant product content is tailored specifically for Account Managers and the large, organized customers they call on

Actively participate in the certification process and follow through for Value Focused Engagement and Brand imperatives to ensure compliance with Standard Operating Procedures

Create a marketing asset & solution sustainment plan in conjunction with Account Management and HIT leadership

Constantly assess the effectiveness of the training programs and product learning modules. Proactively upgrades learning material to meet evolving training needs of the sales force

Create continuous learning tools, e-learning, Advanced Training and Experiential training as well as assessment programs to support all training programs

Ensure training projects and materials are evaluated against and meet good training and adult learning principles and ensure all projects and materials have been through the correct regulatory review process before being delivered

Plan, execute, and facilitate trainings for Account Management & Strategic Accounts meetings, TTTs, and POAs

Partner with Marketing and Sales leadership teams to measure and monitor the impact of training on the business and make recommendations for improvement

Manage and lead partnership with external vendors to support training curriculum development

Development of Scopes of Work (SOW) for new and existing projects with outside vendors and manage the projects from inception to completion

Identify opportunities to work with external partners to deliver content related to market knowledge and account management

Qualification

Account ManagementHealth Information TechnologyTraining DevelopmentDigital Training ProgramsAdult Learning PrinciplesExecutive CommunicationLearning Management SystemsRelationship BuildingCross-Functional CollaborationProject Management

Required

Bachelor's degree required, Advanced Degree preferred

5+ years of commercial experience

5+ years experience working with large, organized customers (health systems, medical groups, IDNs, W/Ds, GPOs, PBGs, etc.)

Experience building digital training programs consistent with established best practices in adult learning principles

Experience developing and executing training content for customer facing teams

Executive communication skills, ability to communicate to audiences of varied sizes and levels

Relationship builder with strong track record of excellent execution working with cross-functional teams comprised of: All customer facing teams, Marketing, Sales, Market Access, Trade, Medical Affairs, Legal, Business Operations, Supply Chain and Customer Support, etc

Proven understanding of adult learning principles

Shows ability to use appropriate interpersonal styles and techniques and is able to modify one's behavior to gain acceptance of ideas or plans

Knowledge of Learning Management Systems, e-Learning applications, and internet-based support tools

Embodies Sanofi's Take the Lead behaviors to support cultural transformation