Serco · 14 hours ago
Engineering Technician
California, United States
Full-time
Onsite
Mid Level
4+ years expSerco is a company that supports the US Navy by maintaining Public Safety Systems globally across Navy installations. The Engineering Technician will be part of a sustainment team that collaborates with customers to deliver quality service, providing system support, conducting software analysis, and adhering to service level agreements.
AutomotiveConsultingEnterprise SoftwareGovernmentInformation TechnologyOutsourcingTransportation
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Write well-designed, testable and efficient Standard Operating Procedures (SOP)
Provide on-site and remote Subject Matter Expert (SME) system support to field engineers across the globe
Conduct software analysis, programming, testing, debugging activities and maintenance
Identify production and non-production application issues, develop solutions, and implement necessary changes
Respond to corrective maintenance and preventative maintenance trouble calls
Ability to adhere to contract service level agreements (SLA)
Qualification
Required
US Citizenship
An active Secret clearance or the ability to obtain or currently hold an active Department of Defense (DoD) Secret clearance
Minimum high school diploma or GED with a minimum of four years of relevant professional experience
A minimum of four years of practical experience in system diagnostics, troubleshooting, and repairs within field operations
At least two years of autonomous work experience, demonstrating the ability to make technical decisions with minimal supervision
Familiarity with industry-standard concepts, practices, and procedures, including: Diagnosing and troubleshooting electronic, hydraulic, and electromechanical systems, Reading and interpreting technical diagrams, schematics, and manuals, Implementing safety, security, and compliance protocols in commercial, military, or governmental settings, Collaborating with internal teams and external stakeholders to resolve technical issues, Accurately documenting maintenance activities, repairs, and corrective measures
Ability to travel CONUS/OCONUS as needed (up to 50%)
Preferred
Bachelor's degree with a minimum of two years of relevant professional experience
Master's degree with a minimum of one year of relevant professional experience
Proficiency with one or more of the following systems or technologies is required. Candidates are not expected to have experience with all listed items but should demonstrate relevant and transferable technical skills: Access controlled gates (vehicle and pedestrian), CCTV and video surveillance systems, Automated Vehicle Gate (AVG), Programable Logic Controller (PLC), Electronic Security Systems (ESS) or access control platforms, Card readers and access control logic, Vehicle barriers and bollards (hydraulic and electromechanical), Mass Notification / Emergency Alert Systems, Alarms, intrusion detection systems, and sensors networks, Emergency Operations Centers (EOC) or Dispatch Centers, General electronics troubleshooting, maintenance and repair, Aircraft maintenance or support systems (highly transferable experience)
Benefits
Medical, dental, and vision insurance
Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
401(k) plan that includes employer matching funds
Tuition reimbursement program
Life insurance and disability coverage
Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Employee Assistance Plan that includes counseling conditions
Company
Serco
Serco is a provider of professional, technology, and management services to government.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1988-05-12IPO
Leadership Team
Andrew Head
CEO, Serco Asia Pacific
Michael LaRouche
Chief Executive Officer, North America
Recent News
2025-12-31
2025-11-27
2025-10-13
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