Viewrail · 2 months ago
Associate Support Technician
Goshen, IN
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $65K/yrViewrail is seeking an Associate Support Technician to be the primary point of contact for IT needs and support. This role involves collaborating with the IT team to address support requests and resolve technology-related issues.
CommercialManufacturingResidentialWood Processing
Responsibilities
Install and support computing hardware (workstations, printers, mobile devices)
Install and support software on Viewrail computing devices
Triage and resolve support tickets as they arise
Manage user accounts for Viewrail IT systems and software
Assist other Viewrail teams with technology and process improvements as directed
Keep process and workflow documentation up to date
Effectively collaborate in a team environment
Contribute to task estimation efforts
All other job duties and responsibilities as assigned
Qualification
Required
Proficiency with Microsoft Windows
Familiarity with Google Workspace
Familiarity with both iOS and Android mobile devices
Knowledge of core networking technologies (Subnets, VLANs, DHCP, DNS)
Possesses a strong desire to learn
Maintains a curious, problem solving attitude
Collaborative and able to work well within a team
Ability to lift 50 lbs and work on your hands and knees on occasion
Capacity to apply critical thinking and an analytical mindset to solve problems
Excellent communication skills
Preferred
CompTIA A+ or other relevant industry certifications
Proficiency with MacOS and Linux operating systems
Experience in Windows 11 administration
Experience with Mobile Device Management
A desire to apply IT skills to business process improvement
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Voluntary Life Insurance
401k with Company match of up to 4%
Paid Holidays
Paid Time Off
Company
Viewrail
Viewrail is a manufacturer of modern floating stairs and railings.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brett Harbaugh
CFO
Recent News
PR Newswire
2025-08-14
Company data provided by crunchbase