RYZE Claim Solutions · 11 hours ago
Dispatch Manager - Claims Coordination
United States
Full-time
Remote
Entry, Mid Level
2+ years expRyze Claim Solutions is seeking a highly organized and proactive Dispatch Manager to lead the coordination and assignment of daily claims to field and desk adjusters. This role is critical in managing scheduling logistics, overseeing dispatch flow, and ensuring claims are deployed with strategic precision in a high-volume, remote-first environment.
Insurance
Responsibilities
Assign claims in Radius based on adjuster qualifications, region, and availability
Monitor unassigned claims and drive timely deployment aligned with SLAs
Track adjuster acceptance and follow escalation protocols
Manage adjuster workload and territory capacity to ensure balance
Coordinate adjuster scheduling, PTO, inspections, and travel
Maintain PTO tracking and workforce data for reporting and payroll integrity
Identify and document field coverage gaps
Serve as primary point of contact for dispatch-related adjuster inquiries
Deliver updates and escalations to internal stakeholders
Apply established internal rules and system qualifications during dispatching
Run and distribute daily/weekly dispatch performance reports
Maintain data accuracy within Radius and internal systems
Leverage Mapsly and shared databases to evaluate bullpen resources
Participate in an on-call rotation for after-hours, weekends, and surge response
Rapidly address urgent dispatch needs as they arise
Qualification
Required
2+ years in operations coordination, dispatch, or admin support (insurance preferred)
Microsoft Office proficiency (Excel, Outlook, Word)
Familiarity with claims management platforms (Radius ideal)
Strong multitasking, time management, and communication skills
Ability to participate in on-call support and overtime as needed
Preferred
Experience in claims/insurance operations or field dispatching
Logistics coordination for distributed or remote teams
Calm under pressure with sound decision-making ability
Company
RYZE Claim Solutions
RYZE Claim Solutions is an insurance company that offers property and casualty claims adjustment services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-02-12Acquired
Leadership Team
Alisshia Isaacs
EVP/Chief People Officer
Recent News
2025-07-09
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2025-04-16
2025-04-03
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