Collaboredge Inc · 1 day ago
A014 - Windows 11 Upgrade Tech
Washington, DC
Full-time
Hybrid
Mid Level
$42/hr - $47/hr
3+ years expCollaboredge Inc is seeking a Windows 11 Upgrade Tech for a short-term engagement expected to last 7-8 months. The role involves assessing current systems, performing upgrades, troubleshooting issues, and ensuring a smooth transition to Windows 11 for all users.
Information Services
Responsibilities
System Assessment
Evaluate existing hardware and software for Windows 11 compatibility
Prepare inventory reports of all devices requiring upgrades
Execute the upgrade process for Windows 10 to Windows 11 on designated systems
Ensure the backup of all critical data and settings before proceeding with the upgrade
Install and configure Windows 11, ensuring all features and functionalities are operational
Install necessary software applications and post-upgrade tools
Ensure compatibility of third-party applications with Windows 11
Provide expert technical support and guidance to users during and after the upgrade process
Create user accounts and manage permissions on Windows 11 as needed
Resolve complex issues related to the upgrade process, including hardware, software, and network problems
Document all troubleshooting steps and solutions for future reference
Assist in training users on the new features and functionalities of Windows 11
Develop and update training materials and user guides tailored to user needs
Compile and submit a report on the upgrade process, user feedback, and any issues encountered
Recommend improvements based on observed challenges and user experiences
Qualification
Required
Associate's degree in computer science, Information Technology, or related field preferred
CompTIA A+
CompTIA Network+
Minimum of 3 years of experience in a technical support role with a strong focus on Windows 11
Proven hands-on experience with Windows 10 to Windows 11 upgrades and migrations
In-depth understanding of Windows 11, including system architecture, features, and functions
Familiarity with troubleshooting hardware and software issues specific to Windows 11
Knowledge of Microsoft Office Suite and related software
Excellent communication and interpersonal skills
Strong problem-solving abilities and attention to detail
Ability to work independently and as part of a team
Experience providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management; Required | 5
Experience providing help desk support for iOS devices, iOS-based applications, and iCloud account management; Required | 5
Experience configuring, imaging, and deploying Windows based laptops, printers, and desktop assets; Required | 5
Experience with workflow management applications such as Zen Desk, ServiceNow, Ivanti, or BMC Helix. | Required | 5
ITIL v4 Foundation | Required |
CompTIA A+ | Required |
Preferred
Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP Sure Click; | Desired |
Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. | Desired |
Company
Collaboredge Inc
Collaboredge Inc.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase