Zero Impact Energy · 8 hours ago
Technical Support-EVSE
Costa Mesa, CA
Full-time
Onsite
Senior Level
$25/hr - $28/hr
5+ years expZero Impact Energy is an end-to-end Renewable Energy provider specializing in EV Charging solutions and other related services. The Technical Support representative will be responsible for providing customer support, coordinating service schedules, and collaborating with sales and engineering teams to ensure project completion and client satisfaction.
EnergyEnvironmental ConsultingRenewable Energy
Responsibilities
Coordinate scheduling between several service providers and the internal team’s shifts to ensure we have 24/7 coverage for our EVOLV Charging platform
Act as the frontline support for customer inquiries providing timely and effective resolution to tickets and issues. This includes but is not limited to issues related to: Billing, account management, charging accessibility and convenience, or troubleshooting charging hardware and software
Work with the engineering team to quickly understand our EV charging ecosystem, the industry protocols (OCPP, OCPI, etc.), and how everything affects the serviceability of our products
Occasionally able to travel into the field to provide hands-on technical support to high-value customers to ensure lasting relationships
Communicate regularly with Sales, Marketing, Engineering to maintain and understand product features/specifications, and develop quality control standards
Be the go-to person for understanding the EV charging process and identifying common problems during troubleshooting
Provide technical guidance and training to support specialists to enhance their troubleshooting skills and product knowledge
Maintain a deep understanding of the organization’s products, services, and technical infrastructure
Prepare regular reports and dashboards to track key performance indicators (KPIs) such as ticket volume, issue categories, resolution time, customer satisfaction, and the movement in these metrics over various time-periods
Analyze support data to identify trends, root causes of recurring issues or KPI deviations, areas for improvement, and make recommendations to senior management to drive strategic decision-making
Act as an escalation point for complex technical issues, providing guidance and assistance to resolve them promptly
Develop and maintain team technical training plans leveraging industry knowledge and internal company resources and personnel; and support the creation and upkeep of a companywide knowledge resource on the related materials and technologies
Qualification
Required
Bachelor's degree in computer science, engineering, a related field, or equivalent experience
Must have technical/diagnostic ability along with analytical ability to diagnose problems above basics, and basic mechanical skills
You have 5+ years of customer technical support experience where you solved problems that were technical
You are flexible. While you have a set schedule there may be times where you need to cover for your team
Your attention to detail is unmatched. You find details that are often overlooked by co-workers and can use them to solve repetitive problems
You have a background in EV charging or experience at an existing organization
Benefits
Health insurance
Paid time off
Company
Zero Impact Energy
From electric vehicle charging stations to solar and storage systems, Zero Impact Solutions ( Part of Zero Impact Energy) works to bring renewable technologies to every business or community in California.
51-200 employees
H1B Sponsorship
Zero Impact Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Growth StageCompany data provided by crunchbase