Senior Support Servicing LLC · 1 day ago
Operations Support Specialist for Home Health Company
Tampa, FL
Full-time
Onsite
Entry Level
2+ years expSenior Support Servicing LLC is a home health agency seeking an Operations Support Specialist to ensure smooth operations through efficient scheduling and management of medical records. The role involves coordinating staffing assignments, processing physician orders, and providing administrative support while maintaining compliance with HIPAA standards.
Health CareHospital
Responsibilities
Create and maintain clinician schedules to ensure timely patient visits and continuity of care
Coordinate staffing assignments based on patient needs, clinician availability, and service areas
Adjust and communicate scheduling changes promptly to clinicians, patients, and families
Monitor visit completion and follow up with staff to resolve missed or incomplete visits
Collaborate with intake and clinical teams to schedule start-of-care visits, evaluations, and follow-ups
Track, receive, and process all incoming and outgoing physician orders, ensuring timely follow-up and completion
Maintain accurate and up-to-date patient medical records in accordance with agency policies and state/federal regulations
Coordinate with physicians’ offices and facilities to obtain required documentation
Monitor outstanding orders and follow up regularly to avoid delays in care or billing
Answer phones, direct calls appropriately, and take accurate messages
Greet visitors and provide support to field staff and patients as needed
Perform general clerical duties including scanning, faxing, copying, data entry, and mail handling
Maintain organized filing systems for both paper and electronic records
Assemble complete start of care packets for patient admission
Assist with reconciling invoices and PRN clinical visit reports
Perform other related duties as assigned to support overall agency operations
Assist with preparing marketing packets and materials for referral sources
Track and maintain inventory of promotional and referral materials
Support marketing personnel with scheduling appointments or community events
Maintain logs for referral outreach and community engagement
Ensure that all documentation and communications meet HIPAA and agency confidentiality standards
Participate in internal audits and quality assurance reviews related to medical records
Collaborate with clinical staff, intake coordinators, billing, and other departments to support patient care continuity and agency efficiency
Attend staff meetings and participate in agency training and education programs
Qualification
Required
High school diploma or equivalent required
Minimum 2 years of administrative, scheduling, or clerical experience in a healthcare setting, preferably home health
Proficiency in Microsoft Office and EMR systems
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Ability to maintain confidentiality and adhere to HIPAA regulations
Preferred
Associate degree or healthcare-related certification preferred
Knowledge of medical terminology and home health documentation standards
Benefits
Opportunity for advancement
Paid time off
Training & development
Company
Senior Support Servicing LLC
We specialize in improving overall Quality of Life, Reducing Hospitalization Risk, and Support Successful Aging at Home by providing in-home services to our senior community.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase