Endeavors · 2 hours ago
Program Manager
Pecos, TX
Full-time
Onsite
Senior Level
5+ years expEndeavors is a domestic violence shelter, and they are seeking a Program Manager to oversee the safe and compliant operation of Jolene’s House. The role involves direct supervision of staff, crisis management, and ensuring adherence to regulatory and organizational requirements while promoting a trauma-informed environment for clients.
CommunitiesFamilySocial
Hiring Manager
Ray Cacace
Responsibilities
Lead and oversee all daily shelter operations to ensure a safe, structured, and trauma-informed environment for clients and staff
Serve as the primary on-site escalation point and decision-maker for client crises, staff issues, safety concerns, and emergency situations
Direct shelter response during critical incidents and emergencies, ensuring continuity of operations and adherence to agency protocols
Ensure all incident reports are completed accurately, timely, and in compliance with agency and funder requirements
Oversee client flow, including admissions, exits, internal transitions, and enforcement of shelter rules and safety expectations
Facilitate staff scheduling and coverage to meet 24/7 operational needs
Monitor inventory of shelter supplies, including hygiene items, linens, cleaning supplies, and household goods, and coordinate timely ordering and replenishment as needed
Directly supervise shelter program staff and provide clear direction, coaching, and accountability for performance and conduct
Conduct regular supervision, case triage, and operational check-ins to ensure effective service delivery and workload management
Lead hiring, onboarding, training, and corrective action processes to maintain a competent and reliable shelter workforce
Promote a professional, consistent, and safety-focused team culture grounded in trauma-informed practice
Ensure compliance with all regulatory, contractual, and organizational requirements governing shelter operations and service delivery
Monitor program budgets and expenditures, reconcile spending against budgeted line items, and coordinate with support staff and Accounting to address variances and ensure appropriate use of funds
Review financial reports and spending trends to identify risks, variances, or corrective actions needed
Oversee client documentation, data entry, and reporting to ensure accuracy, timeliness, and audit readiness
Monitor program performance, identify risks or deficiencies, and coordinate corrective actions with Compliance, Quality Assurance, and accounting staff
Serve as the primary on-site representative for Jolene’s House with internal departments and external partners
Communicate operational needs, risks, and challenges to the Director of Supportive Housing Programs
Participate in program planning, policy development, and procedure updates to align written guidance with actual shelter operations
Place survivor safety, dignity, and choice at the center of all decisions while demonstrating exceptional customer service in support of Endeavors’ mission
Qualification
Required
Bachelor's degree in Social Work, Sociology, Psychology, Criminal Justice, Nonprofit Management, or a related field; equivalent education and experience may be considered
Minimum of five years of experience in social services, shelters, or residential programs, including at least two years of supervisory or management experience
Valid driver's license with a clear driving record and daily access to a personal vehicle
Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion
Availability for evenings, weekends, holidays, on-call rotations, and travel as required by shelter operations
Preferred
LPC, LCDC, or LMSW preferred
Domestic violence or crisis setting experience preferred
Company
Endeavors
Endeavors is a Christian community service organization that provides social welfare services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Face the Fight
2025-10-09Grant
Leadership Team
Danniel Hernandez, M.A., PHR, SHRM-CP
Chief Administrative Officer
Erica Contreras, MBA, RBLP-T
Chief Learning Officer
Recent News
Company data provided by crunchbase