Supabase · 1 day ago
Software Engineer - Support Tooling (APAC/AMER)
United States
Full-time
Remote
Senior Level
5+ years expSupabase is looking for an experienced Software Engineer to join their Support Tooling team to help build and evolve internal systems for support and operational workflows. The role involves designing tooling, maintaining dashboards, and automating ticket processes to improve efficiency for support engineers.
Artificial Intelligence (AI)DatabaseDeveloper ToolsInformation ServicesInformation TechnologySoftware
Responsibilities
Build and maintain internal tooling that helps Support and Engineering teams investigate, debug, and resolve customer issues efficiently
Partner closely with Support leads and other internal stakeholders to turn real-world pain points into scalable, reliable tooling
Own and evolve our primary internal admin dashboard, including maintaining existing functionality and contributing to its future frontend architecture
Design, implement, and maintain ticket automations, including rule-based workflows, webhook-driven background jobs, and cross-tool integrations
Build and improve an AI agent and supporting workflows that automate repetitive tickets and help support engineers focus on harder, higher-impact issues
Develop and maintain integrations with third-party systems such as Front, Slack, Linear, and incident management tooling
Ensure reliability, observability, and operational safety for critical internal systems, including participating in an on-call rotation
Qualification
Required
5+ years of experience as a backend or full-stack engineer working on production systems
Strong backend fundamentals, including API design, background jobs, and data modeling
Have experience building internal tools, admin dashboards, or operational systems used by non-engineering teams
Comfortable working across multiple languages and frameworks, with strong experience in JavaScript or TypeScript, and the ability to work productively alongside existing Elixir systems that power background jobs and automations
Product-oriented mindset and are comfortable working from ambiguous requirements to propose practical solutions
Experience integrating with third-party APIs and maintaining long-lived internal integrations
Communicate clearly across technical and non-technical audiences in an async, globally distributed team
Excited by solving real-world problems for developers and support teams
Comfortable navigating evolving systems and priorities while maintaining reliability and quality
Preferred
Experience with Elixir, Phoenix, LiveView, or Oban-based background processing
Familiarity with support tooling or ticketing systems
Hands-on experience integrating AI or LLM-based features into real products
Benefits
WeWork membership or co-working allowance
ESOP (equity ownership)
Tech Allowance
Health Benefits
Annual Off-Sites
Flexible Work
Professional Development
Company
Supabase
Supabase offers an open source backend platform for app development built around a managed PostgreSQL database and tools.
51-200 employees
H1B Sponsorship
Supabase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$496.12MKey Investors
Accel,Peak XV PartnersAccelCraft Ventures,Peak XV Partners
2025-10-03Series E· $100M
2025-04-22Series D· $200M
2024-09-25Series C· $80M
Recent News
2026-01-03
The New Stack
2025-12-08
2025-12-04
Company data provided by crunchbase