Techify Care · 1 day ago
Desktop Support Specialist
Erlanger, KY
Full-time
Onsite
Mid, Senior Level
4+ years expTechify Care is a leading IT service provider delivering innovative and comprehensive solutions across diverse industries. They are seeking an experienced Desktop Support Engineer to provide onsite technical support, focusing on desktop troubleshooting and IT operations in a fast-paced environment.
Information Technology & Services
Hiring Manager
Ayeshna Nausheen
Responsibilities
Provide onsite Level 1/Level 2 desktop support for end users, including hardware, software, and peripheral troubleshooting
Handle IT service requests and incidents using ServiceNow ticketing tool
Perform hardware diagnostics and remediation for desktops, laptops, and mobile devices
Install, configure, and troubleshoot network printers, scanners, and multifunction devices
Troubleshoot basic network issues such as DHCP, DNS, IP conflicts, and connectivity
Provide support for Office 365, including Outlook, Teams, OneDrive, SharePoint, and licensing
Manage and support Microsoft Intune, Autopilot, and SCCM (software deployment, updates, compliance)
Perform software installation, configuration, updates, and patching
Support day-to-day IT operations including access requests, user onboarding/offboarding, password resets, and asset management
Strong knowledge of Windows 10/11, desktop OS imaging, and device configuration
Understanding of ITIL processes (Incident, Problem, Change Management)
Ensure proper documentation of incidents, resolutions, and IT processes following ITIL best practices
Install and configure end-user devices, network components, and productivity tools
Collaborate with backend IT teams (network, server, security) for issue escalation and resolution
Maintain and update IT inventory, asset tracking, and lifecycle management
Provide VIP/Executive support when required
Qualification
Required
4–8 Years of experience in desktop support
Strong hands-on experience in desktop troubleshooting
Experience with ITIL processes
Excellent communication skills
Customer-focused attitude
Ability to resolve issues efficiently in a fast-paced environment
Provide onsite Level 1/Level 2 desktop support for end users, including hardware, software, and peripheral troubleshooting
Handle IT service requests and incidents using ServiceNow ticketing tool
Perform hardware diagnostics and remediation for desktops, laptops, and mobile devices
Install, configure, and troubleshoot network printers, scanners, and multifunction devices
Troubleshoot basic network issues such as DHCP, DNS, IP conflicts, and connectivity
Provide support for Office 365, including Outlook, Teams, OneDrive, SharePoint, and licensing
Manage and support Microsoft Intune, Autopilot, and SCCM (software deployment, updates, compliance)
Perform software installation, configuration, updates, and patching
Support day-to-day IT operations including access requests, user onboarding/offboarding, password resets, and asset management
Strong knowledge of Windows 10/11, desktop OS imaging, and device configuration
Understanding of ITIL processes (Incident, Problem, Change Management)
Ensure proper documentation of incidents, resolutions, and IT processes following ITIL best practices
Install and configure end-user devices, network components, and productivity tools
Collaborate with backend IT teams (network, server, security) for issue escalation and resolution
Maintain and update IT inventory, asset tracking, and lifecycle management
Provide VIP/Executive support when required
Company
Techify Care
Techify Care is an IT service provider that offers a wide range of services to businesses across all sectors We work with the industry’s top vendor partners and leverage our well-developed relationships to share resources with you.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase