First American · 1 month ago
Default Loan Servicing Specialist (Remote)
United States
Full-time
Remote
Entry, Mid Level
$43K/yr - $57K/yr
2+ years expServiceMac is a new sub-servicing entity focused on providing superior technology and services for the mortgage and real estate industries. The Default Loan Servicing Specialist is responsible for maintaining, securing, and preserving real estate assets, ensuring compliance with guidelines and regulations, and coordinating with vendors and internal teams.
Financial ServicesInsuranceProperty InsuranceReal EstateReal Estate Investment
Responsibilities
Conduct Property Inspections: Perform initial, subsequent, and specialized inspections (e.g., FEMA, loss draft, occupancy verification) to assess property condition and identify preservation needs
Secure and Maintain Properties: Ensure vacant properties are winterized, secured, and maintained (lawn care, debris removal, repairs, pool securing, etc.). Address code violations and municipal/HOA requirements
Vendor Management: Review bids, manage contractors, and oversee preservation work to ensure timely, cost-effective completion per investor guidelines
Compliance: Maintain strict adherence to regulatory requirements and investor/insurer guidelines. Stay current with changes in laws and regulations affecting property preservation
Documentation: Maintain accurate records of inspections, preservation activities, expenses, and communications. Document all actions in servicing systems and ensure proper reporting
Collaboration: Coordinate with internal departments, external partners, and stakeholders to resolve issues and ensure properties are preserved according to standards
Risk Management: Monitor for risks such as code violations, hazard claims, and occupancy changes. Proactively address issues to avoid regulatory infractions and financial losses
Initial and subsequent property inspections
Securing vacant properties (lock changes, boarding, winterization)
Lawn and landscape maintenance
Debris and personal property removal
Addressing code violations and municipal requirements
Managing bids and work orders for repairs
Coordinating utility management and vacant property registration
Preparing reports and documentation for compliance and audits
Qualification
Required
At least 2–3 years in property preservation, asset management, or a related field
Strong understanding of local, state, and federal regulations, investor/insurer guidelines, and industry standards for property preservation
Proficiency with property management software (e.g., MSP, LoanSphere, Yardi, FHA Connection), Microsoft Office, and digital documentation tools
Experience working with vendors and contractors in a property preservation setting
Excellent oral and written communication skills, including the ability to coach, motivate, and collaborate with teams
Strong attention to detail, ability to multitask, prioritize, and work independently under pressure to meet deadlines
Benefits
Medical
Dental
Vision
401k
PTO/paid sick leave
Employee stock purchase plan
Company
First American
First American provides financial services through its Title Insurance and Services segment and its Specialty Insurance segment.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$450M2024-09-23Post Ipo Debt· $450M
2010-06-01IPO
Leadership Team
Jody Mulkey
Chief Technology Officer
Martha Wyrsch
Director
Recent News
2026-02-02
2026-01-22
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