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Vivant · 1 day ago

VoIP & Network Technical Support Rep. (NOT Desktop Support) Dallas, Tx

Farmers Branch, TX

Full-time

Onsite

Entry Level

$50K/yr - $75K/yr

2+ years exp

Vivant is dedicated to eliminating internet and network outages for SMBs through innovative solutions and exceptional support. The VoIP & Network Technical Support Rep. will serve as the first-line technical support for clients, diagnosing and resolving issues related to VoIP systems and network connectivity while ensuring a positive customer experience.

InternetTelecommunicationsVoIPWireless

Responsibilities

Answer client calls and respond to emails to resolve client issues with internet and phone service

Troubleshoot network equipment including firewalls, switches, and WiFi devices

Provision equipment for new clients and port phone numbers

Follow up on previous support tickets to ensure all issues are resolved in a timely manner

Troubleshoot VoIP-related issues including phone registration and audio quality

Document customer interactions, troubleshooting steps, and resolutions accurately

Escalate unresolved or advanced issues to other team members

Qualification

VoIP systemsNetworking protocolsTroubleshootingFirewallsSwitchesPBXSIPRTPCommunication skillsProblem-solving skills

Required

MUST LIVE IN THE DALLAS-FORT WORTH AREA. 100% In-Office with no WFH/REMOTE Setup

Minimum of 2 years of experience in a similar role

Experience with managing Firewalls, Switches, WAPs, PBX and VoIP Phones

Experience with networking protocols and troubleshooting: TCP/IP, DNS, DHCP, NAT and similar

Ability to identify and resolve audio quality and call setup issues

Ability to perform basic troubleshooting procedures and diagnostic tests

Strong communication, documentation, and problem-solving skills

Team-oriented mindset with willingness to collaborate and learn

Preferred

Knowledge of VoIP protocols such as SIP and RTP (not required, but nice to have)

Benefits

Company Events

Healthcare Plans

Paid Training

Opportunities for Promotion

Holiday Cash Gift

Recognition and Rewards

Company

Vivant

Vivant is a telecommunication company offering internet and phone services.

Founded in 2012

Lewisville, Texas, USA

51-200 employees

https://vivantcorp.com

Funding

Current Stage

Growth Stage

Leadership Team

Hamed Mazrouei

Founder & CEO

Recent News

Media Outreach

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2025-10-13

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2025-10-13

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2025-10-01

Company data provided by crunchbase