Holden Municipal Light Dept · 22 hours ago
Administrative and Customer Service Manager
Holden, MA
Full-time
Onsite
Mid, Senior Level
3+ years expHolden Municipal Light Department is seeking an Administrative and Customer Service Manager to oversee the daily operations of the Business Office. This role involves supervising office staff, managing customer service and billing processes, and ensuring efficient financial operations.
Utilities
Hiring Manager
Callie K.
Responsibilities
Supervise Business Office staff, including scheduling, training, performance management, and participation in hiring and evaluations
Manage day-to-day office operations and ensure consistent, high-quality customer service
Respond to and resolve customer inquiries and complaints related to billing, service issues, and general account concerns; escalate issues as appropriate
Oversee customer billing processes and serve as backup to ensure timely and accurate billing
Performs and oversees all collections activities following the department’s policies and procedures
Handles the accounts payable functions, including purchasing activities and purchase order issuance
Assist with preparation and processing of biweekly payroll
Oversee and assists with reconciliation of daily cash receipts and support month-end financial reconciliations
Coordinate with Town departments, internal staff, and external vendors related to billing systems, office technology, and administrative systems
Maintain departmental filing, records retention, and document management systems in compliance with applicable requirements
Assist with preparation and submission of monthly/quarterly yearly reports to Town departments, auditors, and external agencies
Administer the Department’s residential conservation services program and serve as liaison to program vendors
Provide administrative support to the Superintendent and Operations staff as needed
Provide coverage for Business Office staff as needed
May be required to work outside normal business hours during power outages or emergencies
Maintain confidentiality in accordance with public records laws
Perform duties in compliance with all applicable laws, union contracts, regulations, policies, and collective bargaining agreements
Perform related duties as assigned by department leadership
Qualification
Required
Bachelor's degree in accounting, business administration, or a related field
Minimum of three (3) years of supervisory or related professional experience
Knowledge of accounting principles, customer service operations, and office management practices
Proficiency in Microsoft Office 365 and computerized billing and financial systems (NDS, Peachtree, mPower)
Strong organizational, communication, and problem-solving skills
Ability to supervise staff, manage competing priorities, and meet deadlines
Ability to interact professionally and effectively with staff, customers, vendors, and the public
Preferred
Experience in a public utility environment with knowledge of Massachusetts Department of Public Utilities Requirements preferred, or an equivalent combination of education and experience
Company
Holden Municipal Light Dept
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase