FourKites, Inc. · 12 hours ago
Principal Customer Success Manager
Chicago, IL
Full-time
Onsite
Lead/Staff
8+ years expFourKites, Inc. is a leader in AI-driven supply chain transformation, and they are seeking a Principal Customer Success Manager to own their most complex, high-value enterprise accounts. This strategic role involves acting as a trusted advisor to senior customer stakeholders and driving long-term success plans aligned with customer business goals.
Artificial Intelligence (AI)Enterprise SoftwareLogisticsMachine LearningSoftwareSupply Chain Management
Responsibilities
Own end-to-end success for a portfolio of FourKites’ largest and most strategic enterprise customers (often global, multi-region accounts)
Serve as the primary strategic advisor to senior customer stakeholders (C-suite, VP and Director levels)
Drive long-term success plans aligned to customer business goals, supply chain strategy, and FourKites’ platform capabilities
Lead value realization efforts by defining, measuring, and communicating business impact (ROI, operational KPIs, and executive-level outcomes)
Ensure customers are fully leveraging advanced platform capabilities and new product innovations
Partner with Product, Solutions, Support and Engineering teams to address complex use cases and influence roadmap priorities
Own account health, renewals, and expansion in partnership with Account Management and Sales
Proactively identify risk signals and lead mitigation strategies across complex stakeholder environments
Identify expansion opportunities through consultative insights and deep understanding of customer operations
Act as a senior voice of the customer internally, influencing product decisions, support priorities, and go-to-market strategy
Lead complex internal account teams, aligning stakeholders across Product, Engineering, Support, Sales, and Leadership
Mentor and coach Senior CSMs, serving as a role model for best practices, executive presence, and strategic thinking
Contribute to defining Customer Success frameworks, playbooks, and best practices for enterprise and strategic accounts
Support onboarding and enablement of new CSMs through shadowing, coaching, and knowledge sharing
Represent Customer Success in internal forums and, when needed, customer executive briefings and industry events
Qualification
Required
8–12+ years of experience in Customer Success, Account Management, Consulting, or related customer-facing roles
Proven experience managing large, complex enterprise or strategic accounts in a B2B SaaS environment
Strong understanding of enterprise software, data-driven platforms, and complex implementations
Demonstrated success engaging with senior executives and influencing outcomes without formal authority
Solid problem‑solving and expectation management skills
Excellent communication, executive presence, and storytelling skills, with ability to explain complex concepts to both technical and non‑technical audiences
Ability to navigate ambiguity, manage multiple priorities/projects and customer relationships simultaneously, and operate at both strategic and tactical levels
Preferred
Experience in supply chain, logistics, transportation, or operations-focused technology platforms
Experience in AI/ML, workflow automation highly advantageous
Experience working with global customers across multiple regions and time zones
Background in consulting, operations, or analytics-driven roles
Prior experience mentoring or coaching CSMs without direct people management
Benefits
Medical, Dental & Vision benefits start on first day of employment
Health Savings Account employer contribution
Medical and Dependent Care FSA
Supplemental insurance for Accident and Critical Illness expense reimbursement
Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health
401k Retirement savings employer match
Bonus and incentive compensation as well as employee stock option program
Employer paid life insurance and short term disability insurance
20 PTO days, 5 recharge days, 2 volunteer days
Up to 16 weeks of parental leave for birthing parents, fully paid
Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid)
Technology reimbursement
Commuter benefits for in office employees (Chicago)
Annual Wellness Stipend
Ongoing learning & development opportunities
Company
FourKites, Inc.
FourKites is the global leader in AI-driven supply chain transformation technologies, helping the world's biggest brands and businesses turn data into action like never before.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$241.5MKey Investors
Mitsui & CoFedExTHL
2022-09-27Corporate Round· $10M
2022-06-21Series D· $30M
2021-03-24Series D· $100M
Leadership Team
Mathew Elenjickal
Founder and Chief Executive Officer
Bill Maw
Chief Financial Officer
Recent News
2026-01-16
2025-12-19
2025-11-14
Company data provided by crunchbase